Customer Success Manager

Customer Success Manager

Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions.

Our commitment to innovation is guided by our core values : Own It, We Over Me, Celebrate Progress, Create Simplicity, and Earn Trust. With our company motto, "All for One and One for All" (#A4004A), we thrive on teamwork and collective strength to deliver the best for our clients.

Job Description

As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.

Key Responsibilities :

• Customer Onboarding : Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
• Training : Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
• Documentation : Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
• Customer Support : Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
• Client Relationship Management : Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
• Collaborate Cross-Functionally : Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
• Misc. Projects as needed.

Qualifications

Additional Information

Benefits