- Experience in customer relationship in termsof interacting with customers on various levels including technical, businessand management.
- Experience in customer management in terms ofservice delivery.
- Ability to tailor communications to theintended audience.
- Excellent customer communication skills,verbal and written .
- Ability to drive project coordination and completion.
- In depth understanding of EDI X12 transactionsets used in a distribution business, their function, structure and application(.
850, 855, 832, 810 and 856).
- 10+ years of experience in EDI tradingpartner management in a distribution model including transaction setup andsupport.
- Experience managing customer integrationprojects involving multiple systems and transactions.
- Ability to evaluate a customer’s needs anddesign an integration strategy to achieve mutually beneficial outcomes for usand our customers.
- Preferrableknowledge in any of mapping tools such as IBM Sterling Integrator, Seeburger, IBM ITXA, TrustedLinkiSeries (TLi) and SAP PI / PO for interfacing between upstream and downstreamsystems;
as well as EDI mapping, translation, and communications applications.
- Business analysis, problem solving, andstrong customer service skills are required.
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