Marketing Manager

Senior Stakeholder Engagement Manager

Pay : $60.00- $70.00 per hour DOE

Field positions in Central candidates to be located in Orange, Osceola, Polk, Lake, Seminole, or Volusia counties. A client commuter vehicle will be provided for this position.

Job Summary

The Senior Public Engagement Manager leads the company's strategic outreach efforts for customer delivery projects in a designated area which includes substation optimization projects and undergrounding projects. This position requires in-depth knowledge and experience, partnering with technical and externally-facing staff and all levels of an organization, coordinating complex communications internally and externally, working independently with minimum guidance.

Responsibilities

Creating and managing a strategic engagement plan

Preparing and coordinating external written communications to property owners and other stakeholders, response, dispatch and tracking of external project inquiries, and monitoring and tracking project information

Engaging and informing key internal stakeholders of the projects taking place and works to ensure a smooth execution of projects

Participating in project team meetings including extensive field reviews, pre-construction meetings and customer interaction in the field

Working with local Government & Community Relations Managers to determine appropriate public engagement strategy

Organizing external communications such as letters, collateral and presentations as needed in coordination with internal communications departments, internal management, legal, engineering, etc.

Coordinating the printing and mailing of external communications

Monitoring property owner inquiries on assigned projects and manage response and documentation

Leading in the preparation and implementation of public information meetings

Basic Qualifications

Bachelor's degree

In addition to bachelor's degree, five (5) years minimum of related work experience

In lieu of bachelor's degree AND five (5) years minimum of related work experience listed above, high school diploma / GED AND seven (7) years minimum of related work experience

Specific Requirements

Valid driver's license

Desired Qualifications

Prior experience in customer delivery / distribution

Experience presenting and communicating with external audiences

Adept at dealing with a variety of individuals and escalated situations

Excellent written and oral communication skills

Proficient in principles of project management

Experience in the utility industry

Customer-specific experience

Demonstrated organizational and planning skills

Demonstrated negotiation experience

Proficient in Microsoft Office applications

Community involvement experience in a personal or professional capacity

Ability to lead cross functional teams

Demonstrated problem solving and conflict management skills

Ability to effectively interact with all levels of employees, management, customers, vendors and service providers in both business and social settings

Experience in working with community organizations in a professional capacity

Experience in working with mid-level, senior level management and their support staffs

Experience with project and event planning

Previous budget management experience

Working Conditions

Available for travel and to support after hours events

Frequent travel to construction sites to meet with crews and customers

Available to serve in an "on-call" basis