Manager, Process Management

Manager, Process Management

As a Manager of Process Management, you will deliver flawlessly executed processes that improve business efficiency, drive results, and support customer needs. In this role, you will lead the Card Inventory process, ensuring forecasting for all product lines are created monthly and orders are placed for all cards and collateral in a timely manner, ensuring efficient delivery of card packages to customers. You will establish and modify the processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will lead a small team to ensure proper accounting and supplier performance related to Inventory and Manufacturing. You will monitor data and process trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data and performance integrity. Partnering with various stakeholders including suppliers, project leads, LOBs, ESM, and finance will be critical to the success of your team. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time.

We are seeking a dedicated, disciplined, process professional who excels in a team environment and is an expert in data marts, data visualization and collecting and sharing meaningful insights. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong data and analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.

The ideal candidate is an experienced leader of processes and associates, and can interpret and effectively communicate trends and recommendations to Senior Leaders. This candidate will strike a balance between strategizing, designing, and creating actionable roadmaps, comfortably navigating through ambiguity, leveraging data, and exercising exceptional critical thinking skills.

On any given day you will be :

• Enhancing forecasts and predicting Supplier capacity needs
• Monitoring stock and making orders for Cards and Collateral to ensure suppliers have enough on hand in advance to avoid any stock-out scenario
• Monitoring PO usage and validating invoices
• Mining data to arrive at specific and crucial information for the organization
• Identifying and implementing process, data, and reporting improvements for the organization
• Improving operational efficiencies and effectiveness
• Conducting analysis to evaluate processes and tests
• Collaborating with the broader CDS team, Suppliers, ESM, and Intent Requestors
• Managing up to 3 people

Responsibilities :

Location : This role is hybrid, where you will be expected to spend 3 days per week working in office (Richmond, VA or McLean, VA) and the remainder of the week working virtually.

Basic Qualifications :

Preferred Qualifications :

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA : $126,700 - $144,600 for Manager, Process Management

Richmond, VA : $115,200 - $131,500 for Manager, Process Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).