Customer Enablement Manager

Customer Enablement Manager

People.ai is an AI-powered foundational data platform that helps customers unlock go-to-market success & growth by providing teams with solutions built specifically for their needs. Providing enhanced pipeline visibility, more actionable insights, and a single source of truth for all sales activities. People.ai's unique dataset, consisting of trillions of sales activities, millions of deals, 160 million business contacts, and 69 approved patents related to AI-based business insights, sets the company apart. Companies such as Verizon, IBM Red Hat, Snowflake, Zoom, and Palo Alto Networks rely on their enterprise-ready, patented AI technology.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness, and critical thinking to activities that matter most in their professional life, the more effective a professional they become. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving change and growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own.

About the Role

We're looking for a Customer Enablement Manager to accelerate customer adoption and success by equipping both customers and internal teams with the knowledge, skills, and confidence to unlock the full value of People.ai.

This role sits at the intersection of customer education, product adoption, and internal enablement, ensuring every customer, CSM, and partner knows how to turn product capability into measurable business outcomes. You'll design and deliver scalable, data-driven learning experiencesspanning onboarding, product training, and continuous educationto drive higher engagement, retention, and satisfaction across the customer lifecycle. This is a high-impact, cross-functional role for a creative educator who thrives at simplifying complexity, scaling knowledge, and inspiring confidence in others.

Responsibilities

• Design and deliver engaging live and on-demand technical training that accelerates customer adoption and self-sufficiency.
• Build and maintain a scalable content roadmap and learning hub (Confluence, Seismic, Intercom) that supports ongoing education for customers and internal teams.
• Develop onboarding and continuous learning programs for Customer Success, Support, and Services to reduce time-to-proficiency and improve product fluency.
• Translate new product features into simple, actionable learning modules in partnership with Product, Engineering, and Services.
• Implement data-driven improvements by analyzing LMS, CRM, and product telemetry to optimize engagement and learning outcomes.
• Drive cross-functional enablement alignment with CS leadership to support core metrics such as NRR, GRR, adoption, and expansion.
• Foster a learning culture through peer mentoring, coaching programs, and interactive workshops that enhance collaboration and retention.
• Measure and report program impact, tracking adoption rates, engagement, and knowledge gains to continuously refine enablement strategy.

Requirements