Customer Experience Representative

Job Description

Job Description

Job Title : Customer Experience Representative

Location : South Charlotte

Job Type : Full-time

Base Salary : 35,000.00 per year

We’re seeking a friendly and proactive Customer Experience Representative to serve as the primary point of contact for our customers. You will assist with inquiries, resolve issues quickly and professionally, and ensure every customer feels valued. You’ll communicate via phone, email, or chat, document interactions, and collaborate with other teams to improve service. Strong communication, empathy, and problem-solving skills are a must.

Responsibilities :

Respond to customer questions and concerns promptly and professionally

Resolve issues with empathy and effective solutions

Provide product information and guidance

Keep accurate records of customer interactions

Work with internal teams to enhance the customer experience

Qualifications :

Excellent communication and interpersonal skills

Customer-focused attitude with patience and empathy

Problem-solving abilities

Comfortable using CRM and basic computer tools

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