Assistant Facilities Manager

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients.

We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.

Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves

• The AFM will have a primary focus on customer experience and managing vendor services.
• The AFM will manage and maintain overall site service, performance, processes, and quality standards for soft services.
• The AFM will strive towards innovation of services and enhancing the customer experience.
• The AFM will own the effective participation in quality assurance programs, drive towards a higher level of service, meet or exceed scoring metrics as stipulated in both client and vendor contracts, and manage / track customer relationships.

Facilities Management

• Ensure client satisfaction at all levels in the organization, and demonstrate leadership, responsiveness, and creativity.
• Ownership of vendor audit performance tracking, establishing action plans.
• Soft services are provided by managing contractors and suppliers per scope of work, including, but not limited to, cleaning / custodial, solid waste & recycling, landscaping, mail room and reprographics, window systems and pest control cost management.
• Ensure areas and processes are in optimum conditions for audit readiness and compliance.
• Execute building inspections and job-walks with vendors to ensure contracted scope is met.
• Support work order management for in-house staff and vendors as necessary.
• Support facility soft services as needed and directed such as meetings preparation, conference room reservations, food services, parking, vending and badging.
• Perform additional job duties as requested.

Relationship Management

• Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction.
• Demonstrate strong collaboration and teamwork within the account team by driving the development and implementation of IFM best practices and innovations.
• Ensure Safety First culture is executed at workplace.
• Work together, lead by example, be a team player and collaborate with Facilities Manager, Engineering team and co-workers.

Compliance

• Support compliance with JLL’s minimum audit and compliance standards in facility management, financial management and operational policies and procedures.
• Meet or exceed Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly.
• Enforce all Company policies and training requirements regarding safe and efficient operations and work practices.
• Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and JLL operational standards.

Education, Training & Experience

• Bachelor’s degree preferred.
• Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant.

Skills & Knowledge

• Excellent customer, computer, managerial, verbal and written communication skills.
• Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
• Basic knowledge of building systems (mechanical and electrical systems).
• Experience with CMMS work order management systems.

Location :

On-site Rochester, MN

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth :

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

Some of these benefits may include :

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services.

We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process.

We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons.

We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date.

You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.

g., Johnson & Johnson / Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ( JLL ) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.

If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may contact us at Accommodation Requests.

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page >

I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.