Title : Front Office Agent
Department : Front Office
Location : Orlando, FL
Scope of Position
Position Requirements
- Professional demeanor appropriate for a AAA 4-Diamond Resort.
- One (1) year experience in a Hotel or Resort Front Desk position.
- Outstanding guest service skills.
- Able to handle a multitude of tasks in an ever-changing environment.
- Effective at listening to, understanding, clarifying, and responding to the concerns and issues raised by guests and members.
- Experience with cash handling, including but not limited to guidelines set forth regarding PCI Compliance.
Responsibilities
- Approach all encounters with guests, employees, and members in a professional and personalized manner.
- Responsible for providing prompt yet personal service at times of check-in & check-out.
- Assist management in applying credit and guest billing policies.
- Resolve all guest concerns to conclusion including working with other departments to ensure guest satisfaction.
- Always maintain a professional and high-quality service-oriented environment.
- Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with the Caribe Royale Orlando Hotel standards.
- Understand and communicate promotions and enhancements effectively with Associates and guests.
- Build rapport with VIPs and distinguished visitors, follow up calls, encourage feedback throughout guests’ stay.
- Offer to handle special arrangements during guest stays; coordinate future visits.
- Maintain database of guest preferences and special dates.
- Actively participate in training and continuing education related to the Front Desk.
- Complete projects in a timely manner as required by the Front Desk Manager, and Supervisors.
- Perform any other reasonable duties as required by management.
Front Desk Agent - Caribe Royale Orlando Hotel
Maintain the confidentiality of all guest and member information and pertinent resort data, as well as the security of high-profile guests or members in accordance with the Caribe Royale Orlando Hotel standards. One (1) year experience in a Hotel or Resort Front Desk position. Actively participate i...
Resort Front Desk Agent - Loews Hotels Universal Orlando
At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort. ...
Front Desk Agent
Additional Information Full-Time Job Number 24155041 Job Category Rooms & Guest Services Operations Location Orlando World Center Marriott, 8701 World Center Drive, Orlando, Florida, United States VIEW ON MAP Schedule Full-Time Located Remotely? N Relocation? N Position Type Non-Management POSITION ...
Hotel Front Desk Agent
Hotel Front Desk Agent Doubletree Orlando Downtown We offer: • Competitive Wages • Health Dental & Vision insurance • Company Paid Life & AD&D Insurance • Disability insurance • Paid Time Off (PTO) • 7 Paid Holidays • 401(k) matching • Health savings account • Tuition Reimbursement • Associate Refer...
Front Desk Agent
Maintain the cleanliness and organization of the hotel lobby and front desk area. Perform the functions of the front desk including processing all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Ability to multi-task, frequently switching between or s...
Front Desk Agent
Have knowledge of hotel property, hotel staff and hotel services, with hours of operation. Assist front desk with check-ins, check-outs and any other day to day functions. Attends all front desk meetings and trainings. Greet and communicate cordially with guests, promptly and professionally checking...
Cook 2 - Caribe Royale Orlando Hotel
Maintain an open line of communication to management and front of the house employees. ...
Front Desk Agent
If so, the Front Office at Marriott Vacations Worldwide might be the place for you! You will have the opportunity to welcome our Owners and guests home, while experiencing our dedication to the well-being of our associates. ...
Front Desk Agent $15.50/hour
Now Hiring for WorldMark Kingstown Reef Resort in Orlando, FL. ...
Overnight Guest Services Agent (Night Audit) | Hyatt House Orlando / International Drive
This person will play a critical role in the Front Office team as they "hold down the fort" so to speak during the overnight shift, preparing their colleagues for the next day. HYATT House is an extended-stay, residential-style hotel that aims to provide individual travelers with the feel of a moder...