Administrative Assistant - Clinical

Administrative Assistant

The Administrative Assistant performs a wide range of clerical back office support responsibilities for leaders to help facilitate the efficient operation of the Pulmonary and Sleep Medicine Division.

This is a Monday-Friday position working 8 am to 4 : 30 pm.

Candidates must have a minimum of 2 years of experience doing back office / clerical work in a clinic, hospital or doctors office to receive an interview. Experience working with Epic is highly desired.

Clinical Job Functions :

• Schedules appointments and procedures for clinical staff. This may include outpatient office appointments, outpatient and inpatient surgical procedures, and ancillary testing.
• Procurement or dissemination of medical records, prior authorizations, and / or primary care referral information as needed to assure a successful clinical encounter.
• Coordinates complex patient visits involving multiple departments and providers, including appointments at affiliate organizations and outreach sites.
• Partners with central scheduling and registration teams to manage, via work queues or other methods, lists of patients in need of services.
• Functions as liaison between patients, families and the clinical team. Assists families in navigating the Lurie system. This could include working in clinic, meeting with families to go over appointment scheduling visits and coordinating with ancillary departments.
• Collaborates with central registration to ensure patients have updated insurance information, prior authorization is initiated in advance of the rendered service, and referrals are obtained if appropriate.
• Other functions as assigned.

Minimum Qualifications :

Accountability : Acknowledges and assumes responsibility for ones actions within their role. Exhibits willingness to report, explain, and be answerable. Demonstrates a high level of care, accuracy and thoroughness. Effectively and efficiently manages time, efforts, and workload. Takes ownership of ones work.

Communication : Demonstrates good written, oral and listening skills. Clearly conveys and receives information and ideas through a variety of media in a manner that engages the listener, helps them understand and retain the message, and invites response and feedback. Keeps others informed as appropriate. Readily shares information, knowledge and personal strengths with others.

Continuous Learning : Applies performance measures to everyday work, not just for the annual review. Pursues training and development opportunities consistent with career objectives. Participates in activities that improve own skills and capabilities. Applies positive and negative lessons to improve personal effectiveness. Masters new ideas with minimal oversight. Incorporates new information and concepts quickly and automatically.

Professionalism : Creates and fosters collegial relationships to facilitate projects and / or common goals. Presents self to colleagues and patients / internal customers in a manner appropriate for the workplace. Remains positive, flexible and productive through changes, transitions, and difficult situations. Adapts well to changes in assignments and priorities; modifies behavior or work to respond to new information, conditions or unexpected obstacles. Dresses, speaks and interacts to represent ones self, department, and the hospital in a positive light.

Service : Determines the wants and needs of patient / internal customers and acts accordingly. Responds in a manner that provides satisfaction for the patient / internal customer with the resources available. Provides excellent customer service.

Role-based Competencies : Accuracy and Attention to Detail. Effective Communication. Managing Multiple Priorities. Office Administration. Problem Solving. Process Improvement.

Education : High School Diploma / GED (Required)

Pay Range : $19.00-$28.50 Hourly

At Lurie Childrens, we are committed to competitive and fair compensation aligned with market rates and internal equity, reflecting individual contributions, experience, and expertise. The pay range for this job indicates minimum and maximum targets for the position. Ranges are regularly reviewed to stay aligned with market conditions.

In addition to base salary, Lurie Childrens offer a comprehensive rewards package that may include differentials for some hourly employees, leadership incentives for select roles, health and retirement benefits, and wellbeing programs. For more details on other compensation, consult your recruiter or click the following link to learn more about our benefits.

For full time and part time employees who work 20 or more hours per week we offer a generous benefits package that includes : Medical, dental and vision insurance. Employer paid group term life and disability. Employer contribution toward Health Savings Account. Flexible Spending Accounts. Paid Time Off (PTO), Paid Holidays and Paid Parental Leave. 403(b) with a 5% employer match.

Various voluntary benefits :

Supplemental Life, AD&D and Disability

Critical Illness, Accident and Hospital Indemnity coverage

Tuition assistance

Student loan servicing and support

Adoption benefits

Backup Childcare and Eldercare

Employee Assistance Program, and other specialized behavioral health services and resources for employees and family members

Discount on services at Lurie Childrens facilities

Discount purchasing program

At Lurie Childrens, we embrace and celebrate building a team with a variety of backgrounds, skills, and viewpoints recognizing that different life experiences strengthen our workplace and the care we provide to the Chicago community and beyond. We treat everyone fairly, appreciate differences, and make meaningful connections that foster belonging. This is a place where you can be your best, so we can give our best to the patients and families who trust us with their care.

Lurie Childrens and its affiliates are equal employment opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin, ancestry, age, disability, marital status, pregnancy, protected veteran status, order of protection status, protected genetic information, or any other characteristic protected by law.

Support email : candidatesupport@luriechildrens.org