Applications Technician

BE PART OF A MANUFACTURER LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference. Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next fabrication breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to BLM GROUP USA for our expertise, deep network and nearly sixty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising BLMers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at BLM GROUP USA and be part of bringing our clients' world-changing ideas to life. At BLM, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities BLM GROUP serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization.

We offer a competitive benefits package which includes medical, dental, vision, 401k with company match, life/disability and many others!

Job Title: Applications Technician
Department: Applications
FLSA Status: Non-Exempt

Summary

Under direct supervision of the Bender Area Installation Supervisor, the Applications Technician is responsible for assisting in the development of customer applications, mounting and verification of tooling, performing acceptance testing, providing customer support on new/existing applications, assisting in machine configuration suggestions, providing customer training. The Applications Technician will also support the Solution Center team in providing customer demonstrations, when needed. Lastly, assist in taking a customer's concept to reality, while providing unparalleled customer service.

Essential Functions

The duties listed below are the specific duties and tasks that someone in this position must accomplish. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the level and/or class of this position.

• Assist in the development and validation of customer parts, including the creation and optimization of part programs.
• Installation, set-up, and program machines & tooling required to perform the customer applications.
• Perform machine installations at the customer sites.
• Provide support to customers both during and after the sales process.
• Solve minor technical issues found during the commissioning, tooling validation, acceptance, and/or installation processes.
• Learn how to analyze customer drawings to determine the feasibility of an application utilizing BLM's product offerings.
• Learn to collaborate with Pre-Sales Applications and Sales team to suggest features, accessories, and/or software products to aid the customer in their application.
• Learn how to conduct customer run-off acceptance tests at the Novi, MI location and eventually conduct these independently.
• Installs and removes machine components as required, according to the BLM GROUP USA sales order.
• Conducts customer training on the proper use and function of the Tube & Wire Forming Products.
• Works to learn the internal procedures of BLM GROUP USA to assist in performing the required job functions to successfully complete Tube & Wire Forming Products projects.
• Maintains a positive rapport and business relationship with internal and external customers by providing outstanding customer service.
• Adhere to all safety protocols and guidelines to ensure a safe working environment.
• Ability to travel 75-100% as required by management.
• Other duties as assigned by management.

Qualifications

• High school diploma or equivalent; technical certification or relevant coursework in manufacturing/design/engineering or a related field is a plus.
• 2+ years of experience in Tube Bending, Wire Bending, and/or End Forming processes.
• Strong mechanical aptitude and hands-on experience with mechanical systems.
• Strong electrical aptitude and hands-on experience with electrical systems.
• Experience with 2D/3D design software is a plus (ex. SolidWorks, SolidEdge, AutoCAD).
• Experience with or understanding of GD&T is a plus.

Licensing/Certifications

• A clear driving record containing no more than two (2) minor moving violations in three (3) years and no major violations in the last seven (7) years.

Knowledge, Skills, and other Abilities

• Ability to read and interpret technical drawings and manuals
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Basic to intermediate understanding of bending tool designs and how they apply to specific machine and part applications is a plus
• Proficient in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Able to effectively use the Internet
• Highly organized
• Excellent verbal and written communication skills
• Must be able to work effectively with minimal supervision
• Must have excellent time management skills
• Able to effectively work with all levels of team members and all types of customer personalities
• Fluent in Italian and/or Spanish preferred, but not necessary

Equipment, Machinery, Tools, and Vehicles Used

• General office equipment, including computers, printers, fax machines and telephones.
• Basic hand and electrical diagnostic tools
• CNC machining equipment

Physical Demands

The physical demands described here are representative of those that an employee must be able to accomplish to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

While performing the duties of this job, the employee is regularly required to use hands to manipulate, handle, feel or operate objects, tools or controls; reach with hands and
arms; stand; talk and hear; walk; sit, climb or balance; stoop, kneel, crouch or crawl; and lift or move up to fifty (50) to seventy (70) pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral visions, depth perception and the ability to adjust focus.

Mental Demands

While performing the duties of this position, employees are regularly required to use written and oral communication skills; read and interpret technical data, information, and documents. Analyze and solve problems, use math and mathematical reasoning; observe and interpret situations; learn and apply new information or new skills; work under imposed manufacturing deadlines; interact with staff and other organizations; and frequently deal with dissatisfied or quarrelsome individuals.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position.

The incumbent works primarily in a manufacturing facility where the noise level could be moderate to loud. Occasionally will perform work in an office environment.

The position requires approximately 75-100% travel. Technicians must be available to travel both domestically and internationally as required by management.

Reporting Relationships

This position reports to the Bender Area Installation Supervisor

Supervisory Responsibility

None

We are an Equal Employment Opportunity ("EEO") Employer. If you need assistance or an accommodation with completing the application, you may contact us at (248) 560-0080.