Salesforce B2B Commerce Cloud

Job Title : Salesforce B2B Commerce Cloud Technical Lead

Job Location : Boston, MA

Job Type : Contract

Job Description :

1. Salesforce Order Management (SOM) Expertise Primary Focus

Demonstrate deep understanding of the SOM data model and core objects such as :

Fulfilment Orders

Order Summaries

Payment Authorizations

Return Orders

Inventory Reservations

Manage the entire order lifecycle, from capture to fulfilment, cancellation, and returns.

Develop and maintain Apex classes, triggers, and test coverage related to order processing, inventory updates, and payment logic.

Implement custom exception handling, logging, and asynchronous job monitoring.

Build and enhance UIs using Lightning Web Components (LWC) and Aura for customer service or order management workflows.

Monitor and debug API integrations between SOM and external systems (ERP, shipping, tax, and payment processors).

Utilize Named Credentials, External Services, and custom REST / SOAP integrations for secure connectivity.

Proactively resolve order lifecycle failures, including fulfilment exceptions, payment issues, and inventory mismatches.

2. Salesforce B2C Commerce (SFCC) Checkout Integration Secondary Focus

Support and troubleshoot checkout and service layer integrations between SFCC and SOM.

Understand and manage OCAPI or custom service definitions for order and customer data handoff.

Review and adjust Business Manager configurations, site preferences, and service credentials.

Perform payload and log analysis to debug failures between SFCC and SOM.

Identify whether issues originate in SFCC or SOM, and drive or escalate resolutions accordingly.

3. Cross-Functional and Support Responsibilities

Conduct end-to-end troubleshooting across Salesforce and SFCC environments.

Maintain comprehensive support documentation, including known issues, escalation paths, and key system behaviors.

Collaborate effectively with business stakeholders, support teams, and third-party vendors to resolve operational issues.

Utilize Agile tools (Jira, ServiceNow) for tracking tickets, managing backlog, and handling production incidents.

Required Skills & Experience

8+ years of Salesforce development and architecture experience, with at least 3 years focused on Salesforce B2B Commerce or SOM.

Hands-on expertise in :

Salesforce Order Management (SOM)

Lightning Web Components (LWC) and Aura

Apex, SOQL, and API integration (REST / SOAP)

SFCC (Salesforce B2C Commerce) particularly checkout flows and OCAPI integrations

Strong analytical and problem-solving skills across multi-system environments.

Excellent written and verbal communication skills, especially when collaborating with business teams.

Preferred Qualifications

Salesforce Certified B2B Commerce Developer or Salesforce Order Management Consultant.

Experience integrating Salesforce with ERP, payment, and logistics systems.

Exposure to CI / CD, Git-based deployments, and DevOps tooling.

Familiarity with PWA Kit / SFRA frameworks for Salesforce B2C Commerce.

Mandatory Skills :

Salesforce B2B Commerce Lightning Web Components (LWC)

Salesforce B2C Commerce PWA Kit / SFRA