Universal Banker I

SUMMARY

As a Universal Banker, you will have the opportunity to deliver excellent experiences for customers and prospects. In addition to assisting with everyday transactions, you will have the opportunity to help with customer resolution and financial wellness by having needs based conversations and identifying appropriate solutions.

EDUCATION AND EXPERIENCE REQUIREMENTS

• High school diploma or equivalent
• Minimum of one-year retail experience
• Proficient in Microsoft Office programs

JOB FUNCTIONS

• Adhere to all security procedures and follow operational bulletins
• Maintain basic knowledge of banking products and services
• Extensive knowledge of financial institution policies and procedures pertaining to customer service and teller operations
• Handle each transaction with care, sensitivity, and confidentiality
• Provide efficient, accurate and high-quality service while maintaining good customer relations and present oneself as an example of extraordinary quality service
• Answer customer inquiries and provide account information and updates as requested
• Answer questions regarding bank policies as well as products and services

UNIVERSAL BANKER DUTIES :

• Receive checks for deposit to accounts, verify amounts, examine checks for proper endorsement
• Cash checks and process withdrawals; pay out money after verification of signature and customer balances
• Place holds on accounts for uncollected funds
• Verify and package coin and currency
• Balance cash drawer at the end of the day and report any discrepancies to the Supervisor
• Engage customers in conversations to uncover opportunities to deepen the relationship and promote financial wellness for the customer
• Promote, explain, open and renew (where applicable) financial institution services such as consumer loans, IRAs, Certificates of Deposit, safe deposit boxes, etc.
• Provide personalized service to depositors including new checking, savings, and certificate accounts
• Provide account advice, including resolution suggestions, other information and follow up to assigned customers as needed
• Have a thorough knowledge of all retail products and service, including Individual Retirement Accounts and ability to renew maturing IRAs, process IRA transfers, rollovers, and disbursements

SUPERVISORY RESPONSIBILITY

This position has no direct reports.

WORK ENVIRONMENT

Location in United footprint

POSITION TYPE

This is a full-time position that requires schedule flexibility to work evenings and weekends as needed.

TRAVEL

This position requires up to 20% travel.

OTHER

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Other duties, responsibilities and activities may change or be assigned at any time with or without notice.