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eCommerce Operations Lead

eCommerce Operations Lead

ComplexLos Angeles, California, United States, 90028
30+ days ago
Job type
  • Full-time
Job description

eCommerce Operations Lead

Company And Culture

Complex is the definitive platform for global youth culture and music lifestyle, seamlessly integrating cutting-edge content, commerce and live experiences with unparalleled scale. Through innovative content, Complex tells stories of music, streetwear and style, sports, art and beyond. Its content engages in a dynamic conversation with the audience, reflecting and shaping the zeitgeist of convergence culture. A powerful media juggernaut paired with a curated marketplace, Complex is redefining the way fans interact with their favorite brands and artists and reshaping the future of digital culture and commerce.

What You'll Do

  • Oversee and execute product data enrichment using a PIM system to ensure accurate, optimized information across thousands of SKUs.
  • Ensure all products are properly configuredmetafields, tags, imagery, and key attributesprior to production and launch.
  • Manage the full product lifecycle from catalog entry through eCommerce platform integration and into ERP systems.
  • Demonstrate strong expertise in Shopify, backend catalog tools, and ERP platforms to support seamless operations and scale.

Who You Are

  • Thrive in fast-paced, startup environments and adapt quickly to change.
  • Passionate about culture shaped by craft, with a strong interest in partnering with brands to create experiences that blend content, commerce, community, and real-world engagement.
  • 23 years of hands-on eCommerce experience, preferably working directly with Shopify within the fashion, music, or collectibles industries.
  • 23 years of experience in eCommerce with a focus on product configuration and catalog management.
  • Deep understanding of product setup, processing, and enrichment using Product Information Management (PIM) software. Experience with Salsify is a plus.
  • Demonstrated ability to manage multiple complex projects and shifting priorities effectively.
  • Highly organized and collaborative, with experience leading cross-functional initiatives across departments.
  • Flexible hours and willingness to work around a launch schedule that does not follow the traditional 9-5 work hours.
  • What We Offer

  • Best in class health, dental, and vision insurance
  • Healthcare FSA
  • Dependent Care FSA
  • Commuter Benefits FSA
  • Short-term / long-term disability and life insurance
  • Paid Parental leave
  • 401k with 4% match
  • Pet Insurance
  • Legal and Identity Theft Plans
  • Vacation time and sick days
  • The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to experience and performance. The range listed is just one component of Complex's Total Rewards offerings for employees.

    Were an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

    Applicants must be authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

    The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

    Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

    Candidates must be legally authorized to work in the U.S. without the need for visa sponsorship.

    $70,000 - $85,000 a year

    Compensation details : 70000-85000 Yearly Salary

    PI0e1d0744e8c4-30511-37705355

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    Ecommerce • Los Angeles, California, United States, 90028

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