Customer Service Representative (Bilingual Spanish preferred)

ESSENTIAL FUNCTIONS

• Research and resolve customer inquiries.
• Interact with customers to provide information in response to inquiries, concerns, and requests about products and services, including following through to completion on product returns and claims. A reply with solution is expected for most customer requests within two business days to customers, sales reps, and internal departments.
• Work with sales representatives, accounting, and the shipping department to process customer requests and concerns. Confirm orders, obtain payment information, and documents.
• Respond to customer questions efficiently and effectively through the use of active listening, personalization techniques, and focusing on adding value.
• Build formal and informal relationships with customers and internal team members to drive customer loyalty and retention. Manage assigned accounts and review their performance.
• Provide supervisor / manager with timely updates on order processing, shipping, and back orders.
• May be asked to back up the front desk receptionist for a limited time, including greeting visitors, triaging phone calls, and other administrative tasks.
• Participate in tradeshows and showroom set-ups. Engage and work with customers face-to-face.
• Operate as a team player. Work together to drive solutions for the long-term success of the organization and its customers.

Desired Skills and Experience

1. Strong communication skills.

2. Extremely detail and task oriented.

3. Technical proficiency in MS Office, especially Excel and Outlook.

4. Strong sense of initiative, with a penchant towards solving problems.

5. A quick learner who is comfortable with change and learning new systems / processes.

6. A strong sense of team and a desire help build a dynamic, unique organization.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.