Front Desk Agent @ Courtyard Crabtree- Part-Time

SUMMIT HOSPITALITY GROUP : GUEST SERVICES REPRESENTATIVE JOB DESCRIPTION

SUMMARY : At Summit Hospitality Group hotels, the Front Desk Agent works directly with the public to Check-In Check-Out guests and to achieve outstanding guest service as measured by brand standards for Marriott, Hyatt, and Hilton. Adheres to all Corporate and Brand Quality Standards.

PREREQUISITES / QUALIFICATIONS :

• Front Desk or Guest Services experience from Hilton, Hyatt, Marriott preferred.
• Skilled at working under pressure and be able to consistently maintain a pleasant and professional personality when communicating with the public.
• High School Diploma or GED equivalent.
• Skilled at hotel computer operations for reservations, reports, and guest services.
• Able to work a variety of shifts and weekends.
• Demonstrated ability to lead by example.

DUTIES AND RESPONSIBILITIES :

WORK ENVIRONMENT :