Director of Ticketing Reading Royals | Full-Time | Santander Arena

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The Director of Ticketing Reading Royals is a highly organized and detail-oriented professional who oversees the planning and execution of the ECHL Reading Royals and assists Santander Arena & Performing Arts Center ticket operations while effectively supporting ticket sales initiatives and optimizing customer experience.

This role will pay an annual salary $60,000-$75,000 and is bonus eligible.

Benefits for full-time roles include health, dental and vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 11 holidays).

This position will remain open until July 31, 2025.

About the Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.

Responsibilities

• Oversee and manage the ticket build of all Reading Royals games and events, including confirming the manifest, pricing, dynamic pricing, offers, ticket inventory, ticket revenue and reporting, processing, fulfillment of all ticket orders, invoicing, payment plans, and promo codes.
• Lead concert event builds including scaling, submissions via EMT, working directly with the promoter, inventory and promotional offer maintenance, and settlements as needed.
• In concert with the Finance and Sales departments, assist with all financial reconciliation regarding daily reports, monthly reports, league reporting, and sales trackers utilizing the Ticketmaster platform.
• In concert with Sales & Premium teams, manage the Reading Royals renewal process including setting timelines, processes forecasting, and renewal pricing proposals.
• Work directly with other departments (sales, marketing, digital) to increase revenue opportunities.
• Oversee the distribution process for all plans including season, half, and flex along with groups and individual tickets.
• Communicate and collaborate with various internal stakeholders (sales, finance, marketing, operations) and external stakeholders (ticket buyers / customers).
• Assist Box Office staff needs with a focus on training, growth (career and personal), and customer service.
• Communicate proactively and effectively with senior management and cross-department colleagues.
• Act as primary contact for all stakeholders on all hockey games and any assigned concert events by working event nights.
• Be a resource on all policies and procedures of box office management.
• Other duties as assigned.

Qualifications

• Bachelor's Degree from an accredited college or university with major coursework in business management, sports management, business administration or another related field.
• Minimum of 8 years of increasingly responsible box office/ticketing experience, preferably with a sports facility, convention center, performing arts facility or other multi-purpose public assembly facility.
• Direct experience with Ticketmaster ticketing system including Archtics, Host, TM1, and EMT.
• Knowledge of operational characteristics, services and activities of stadium, arena, public assembly facility or convention center sales programs.
• Demonstrated proficiency in Microsoft Office applications and word processing, spreadsheets, database, presentation, graphic design, PowerPoint, and Internet software.
• Knowledge of federal, state, and local regulations as related to venue operations.
• Knowledge of principles of budget preparation and control.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule including early mornings, days, evenings, overnight, weekends, holidays, extended (long) workdays and extended number of days.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.