Infrastructure Engineer

A client of Innova Solutions is immediately hiring for an Infrastructure Engineer.

Position type: Full-time, Contract (W2)
Duration: 12 Months Contract w/ extension.
Location: Charlotte, NC/ Irving, TX– 3 days hybrid on-site role

As an Infrastructure Engineer, you will:

Day to Day Responsibilities:

• Support and maintain contact center routing platforms, including Genesys CTI and cloud-based CCaaS solutions
• Manage infrastructure across Linux and Windows environments, with a focus on system reliability and performance
• Provide production support, including incident and change management using tools such as ServiceNow or similar platforms
• Troubleshoot and resolve complex infrastructure and routing issues across legacy and cloud environments
• Collaborate with engineering and operations teams to support migration from legacy platforms to cloud-based solutions
• Participate in on-call rotation and provide 24x7 support coverage as required
• Analyze infrastructure challenges and contribute to long-term platform improvements
• Support automation initiatives, including the use of AI-driven tools for incident reduction and operational efficiency
• Ensure compliance with enterprise policies, procedures, and security standards

The ideal candidate will have:

• Experience in infrastructure engineering or equivalent through work, training, military, or education
• Experience with contact center routing technologies
• Hands-on experience with Genesys Computer Telephony Integration (CTI)
• Experience providing platform and production support, including incident and change management
• Experience with Linux and/or Windows environments
• Exposure to AI or automation tools used in infrastructure operations, monitoring, or incident management
• Experience with cloud-based contact center platforms (e.g., CCaaS, Five9, Avaya, or similar)
• Experience supporting OpenShift (OCP) or similar platforms
• Familiarity with hybrid environments involving legacy and modern cloud systems
• Experience working in high-availability, large-scale enterprise environments
• Exposure to infrastructure automation, monitoring, or predictive analytics tools

Qualified candidates should APPLY NOW for immediate consideration!
This position is only open to applicants who can be engaged on a W-2 basis.
Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!

Devanshi Sahay
(+1) 678-834-8105
devanshi.sahay@innovasolutions.com

PAY RANGE AND BENEFITS:
Pay Range*: $70 - $75 per hour
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
Named One of America’s Best Employers for New Grads by Forbes (2024
Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
AWS Advanced Tier Services Partner with 100+ certifications