Director of Banquet Operations

Overview

Join us for this incredible opportunity to be part of our Banquets team at the Hyatt‑managed Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a talented team, you will also be part of a company that is one of Fortune’s 100 Best Companies to Work For, for several years running! Development opportunities and career path options are endless with Hyatt; there’s virtually no limit to where your ambition can take you in our world‑class organization. Discover your place to shine in our warm, respectful, and inclusive culture.

Responsibilities

The Director of Banquet Operations is responsible for leading the entire Banquet and Event Set‑Up operation, effectively and proactively monitoring the daily functions of the department. This includes providing support and guidance to the Events team, as well as working and communicating closely with all hotel departments to ensure a successful event resulting in a positive guest experience.

• Provide support and manage the Banquet, Event Set‑Up, and Banquet Beverage teams while working closely with the Assistant Director of Operations and other hotel departments.
• Supervise, empower, lead, coach and motivate the teams, including captains, food servers, and set‑up housepersons, towards achieving exceptional guest service results and complete colleague engagement.
• Assist the hotel in reaching top service scores on our Meeting Planner surveys.
• Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
• Responsible for the appropriate and timely set‑up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
• Responsible for proactively reviewing staffing and equipment needs.
• Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events, Event Set‑Up, and Beverage.
• Maintain a high energy, positive, and professional attitude.
• Develop innovative and creative décor for Banquet function space.
• Manage short and long term banquet functions in the front and back of the house.
• Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training, development, promotion, and continuous reinforcement.
• Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
• Perform daily walk‑throughs in the Banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
• Develop ideas for special events and holiday functions.

Salary

Salary range : $83,600 to $94,000.

Benefits

Additional Perks

Qualifications

EEO Statement

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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