Vice President Account Management - Payer (Healthcare)

Enterprise Growth-Account Management - US

This is a high-impact commercial leadership role for someone who wants to shape how payers adopt clinical services, utilization management capabilities, and technology-enabled solutions. You will partner with senior leaders across payer organizations to solve complex operational and clinical challenges that influence cost, quality, member experience, and business performance.

Responsibilities

About the role:

• Own and grow strategic payer relationships by helping clients adopt clinical services, utilization management capabilities, and technology-enabled solutions that improve performance across domain operations, clinical operations, and medical management.
• Build trusted relationships with senior leaders, understand their priorities, and translate those priorities into high-value solutions that drive growth and long-term partnership.
• Lead disciplined account management by aligning internal teams, driving executive business reviews, monitoring performance, resolving risks, and serving as a steady escalation point for clients and stakeholders.
• Create growth by shaping solutions across clinical services, care management, utilization management, and technical capabilities, and by expanding into new business units, stakeholders, and strategic opportunities.
• Partner closely with sales, operations, product, legal, and solutioning teams to turn complex client needs into compelling offerings and durable business results.

Qualifications

You may be a good fit if you have:

• Deep experience in account management, business development, or strategic solution sales within healthcare, ideally with strong exposure to payer clinical operations, medical management, or domain operations.
• A track record of creating and growing opportunities inside large, complex client organizations where trust, timing, and executive influence matter.
• Success selling clinical services, utilization management, care management, or technology-enabled operational solutions to health plans and other payer organizations.
• A clinical background is strongly preferred, especially RN licensure and nursing experience in utilization management, case management, or related payer-facing clinical functions.
• A strong grasp of payer operating models and the ability to position analytics, software, platform-enabled services, and clinical operations solutions in a way that resonates with both business and clinical leaders.
• Exceptional communication skills, strong commercial judgment, and the ability to bring structure and clarity to complex conversations.
• Confidence operating with stakeholders at every level, including senior executives and CXO leaders.
• An MBA or other advanced degree is a plus but not required if you bring strong relevant experience and domain credibility.

Why this opportunity is compelling:

• You will work on meaningful healthcare challenges with real operational and clinical consequences, alongside experienced leaders who care deeply about client outcomes and execution quality.
• You will have the opportunity to influence how payer organizations think about growth, modernization, and clinical operationsand to help shape solutions that scale.
• You will learn quickly, collaborate across disciplines, and build a deep understanding of the strategic, operational, and commercial forces shaping healthcare today.
• You will join a team that values ownership, sharp thinking, partnership, and continuous growthand gives you room to make a visible impact.

Salary Range for this role: 167,000 - $239,500 USD

The posted range is the hiring range for this role a subset of the broader range available to employees over time and reflects base salary across our national hiring scale. Final offers are based on several factors, including the candidate's skills and experience, internal pay equity, work location, market conditions for the role, and the specific scope and responsibilities of the position. The top of the range is reserved for candidates who notably exceed the requirements; the lower end applies to those with less experience or fewer preferred qualifications. For positions based in higher-cost zones (e.g., California, New York, New Jersey), actual compensation may exceed the posted range; your recruiter will share specifics during the process.

Required Skills

• Account Management Procedures
• CRM Applications
• Communication Planning and Strategy Development
• Conflict Management
• Data & AI Literacy
• Financial Acumen
• Influencing and Negotiation Strategies
• Marketing Performance Analysis
• Organizational Change Management
• Sales Analysis
• Stakeholder Engagement
• Strategic Competencies
• Strategic Planning

About Us

EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 54,000 employees spanning six continents. For more information, visit EXL never requires or asks for fees/payments or credit card or bank details during any phase of the recruitment or hiring process and has not authorized any agencies or partners to collect any fee or payment from prospective candidates. EXL will only extend a job offer after a candidate has gone through a formal interview process with members of EXL's Human Resources team, as well as our hiring managers.