Regional Director - DDG

Regional Director

The Regional Director is responsible for providing direction, maintaining compliance, ensuring the overall successful operation at each individual location. This role manages the effective and efficient execution of all operational systems, processes and policies in support of the Company's mission, vision, and values. This position serves as an extension of the Chief Operating Officer and Director of Operations, directly supervising all department managers; executing strategy, providing direction and ongoing training to ensure members receive outstanding customer service, by a friendly staff in exceptionally clean, well-maintained facilities. This is an elevated management position that supervises location managers and oversees the general operation of the department. This is a hands-on role that operates in a fast-paced, cross-functional working environment. This position requires advanced critical thinking, exemplary tasks execution, and the confidence to lead staff, peers and senior leadership. This individual must be self-motivated with the ability to work independently, perform under pressure, and handle confidential matters with discretion.

General Accountabilities:

• Oversees the Operations department at all DMV area locations to ensure compliance and alignment with the strategic and financial goals of the Organization.
• Oversee customer support processes and organize them to enhance and drive customer satisfaction.
• Performs duties normally associated with supervisory positions such as hiring, training, scheduling, payroll, disciplinary counseling, and performance management.
• Manages the use of budgets; monitors department salaries, timecards, commissions, and bonus payouts, to ensure compliance and alignment with department goals.
• Develops and maintains a qualified and integral team that effectively represents the quality and professionalism of the Organization.
• Educates staff of proper company policies and procedures.
• Communicates areas of accountability and performance expectations to direct reports.
• Develops managers for future advancement.
• Assists with strategies for developing business and achieving the department's revenue and brand goals.
• Fosters a cooperative and harmonious working climate to maximize employee morale and productivity.
• Solicits and appropriately responds to positive and negative member feedback.
• Attends management meetings and participates in training seminars as requested or needed.
• Ensures proper execution of all Company strategies, procedures, and techniques.
• Keeps Senior leadership promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken.
• Ensures completion of various daily, weekly and monthly tasks and reports, in a timely and accurate manner, as assigned or requested by management.
• Represents the company in a professional manner at all times.
• Performs other duties and responsibilities as required or requested.

Competencies:

• Must have strong communication skills, and respond well to questions
• Must demonstrate utmost ethical conduct and personal integrity
• Excellent time management and organizational skills
• Advanced problem-solving skills- identifies and resolves problems efficiently and promptly; gathers and analyzes information; develops solutions; uses reason
• Proven ability to lead, delegate and manage others
• Proven ability to take initiative- is proactive, resourceful, and self-sufficient
• Excellent people skills - must be able to work in an ambiguous, fast-moving environment, while also driving toward clarity and solutions
• Demonstrated resourcefulness in setting priorities
• Possess personal qualities of integrity, credibility, and commitment to corporate mission
• Ability to work in a team dynamic
• Adapts very well to change and inconsistency in the workplace
• Ability to present oneself, and the company, in a professional manner
• Ability to organize, prioritize, and meet deadlines
• Dedicated to maintaining personal integrity and one's own health and fitness
• Ability to balance a customer-oriented and a results-driven approach
• Ability to deal with pressure in meeting financial quotas and operational expectations

Required Education and Experience:

• Must be 18 years or older
• Must have GED or High School Equivalency
• Bachelor's degree in business or related field- preferred
• 2-5 years of industry related experience
• 2-3 years of experience as a managing director or in a similar role
• Prior experience in developing and implementing strategy and /or business plans
• Must be proficient in Microsoft Office Suite
• Active CPR certification (not required at the time of hire but must be obtained within 30 days of hire)

Work Environment:

This position operates in a flexible office setting and in a gym/recreation center environment. It requires the ability to be productive working at various locations without a dedicated office space. It does allow for some remote work though 80% of this role should be spent in the gyms supporting our boots on the ground teams. This role routinely uses standard office equipment such as computers, tablets, phones, photocopiers, filing cabinets and scanners. Directors must be computer literate and comfortable working with a multitude of computer software and information systems. This position is frequently in an environment where noise levels vary from quiet while at home or in the gym during the day, and loud when in a facility during programming.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. At times, this position requires hands-on physical activity. Directors must have a high degree of energy, be physically fit, and have the endurance to participate in the physical activity that is the center of our Company product. Reasonable accommodations may be made to a degree to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, individuals are frequently required to: walk, stand, sit and talk and hear. use hands to handle, feel or operate objects, tools, or controls; and reach with hands and arms. balance; stoop, kneel, crouch, or crawl. lift and/or move up to 25 pounds, and occasionally must aid or assist participants. Specific vision abilities required by this job include close vision, and the ability to adjust focus.

Position Type/Expected Hours of Work:

This is a full-time position that requires a physical onsite presence and a minimum of 40 scheduled hours per work week. While the expected days and hours of work are Monday through Friday, 9am to 6pm, this schedule is largely dictated by the demands of the department and at times may lack consistency from week to week. Early morning, evening and weekend work is frequently required as job duties demand, however flextime may be granted to offset early morning, evening, or weekend hours worked, subject to supervisor approval.

Travel:

This position requires a medium to moderate amount of travel. This individual will be expected but not limited to travel between all locations as job duties demand. Although travel is primarily local during the business day, some out-of-the-area and overnight travel may be expected. Work Authorization/Security Clearance: This position requires additional screening as a condition of hire.