Who we are
Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.
What will you do?
* Troubleshooting and repairing hardware issues;
* Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
* Preventative maintenance (e.g., lifecycle);
* Troubleshooting HW issues on end user devices;
* Proper utilization of ServiceNow;
* ServiceNow queue management and Ticket follow-up;
* Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
* Critical project support that involves hardware and/or high-touch user experience;
* Perform comprehensive site hardware asset inventory;
* Maintain consumable device inventory count;
* Conduct spare part and loaner pool management;
* Support IMACR/D requests;
* Engage OEM for warranty repairs and follow up on status;
* Escort OEM technicians onsite when needed.
* Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
* Work on child ticket as assigned by Level 2/3 client-provided technical staff.
What you need to succeed:
3 years min. experience with:
* Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
* Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
* Active Directory
* Deploying IT equipment (Windows, Mac);
* Imaging and staging PCs;
* Managing the equipment inventory and lifecycle;
* Migrating End User data;
* Moving in scope IT equipment;
* Collecting and coordinating disposal of in scope IT equipment;
* Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
What you'll getDeskside Technician II • Los Angeles, United States
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