Senior Manager, IT Ops

Information Technology Manager

Are you a tech-savvy leader ready to drive innovation and keep our systems running seamlessly? KNXV in Phoenix, Arizona is seeking an experienced Information Technology Manager who will lead our local IT team and ensure our technology infrastructure supports our mission of serving the community. This is your opportunity to make a strategic impact while managing cutting-edge broadcast and business technology in a dynamic media environment.

What You'll Do:

• Manage desktop support functions
• Plan and direct the development, installation, and maintenance of computer application programs and computer software programs and systems
• Ensure staff provides effective levels of support and guidance to employees regarding the use of systems and technologies available on network
• Manage desktop support for local users to include workstations, laptops, printers, and copiers
• Manage cell phone support for local users
• Install, configure, and maintain the organization's LAN server and workstations
• Maintain security of LANs
• Notify appropriate management when users or organization are negatively impacted by network issues
• Install and configure related telecommunications network hardware, software and peripherals including routers, switches, call managers, ACD systems, and other Ethernet and fiber optic networking & telecommunications equipment
• Actively monitor network, voice, and video equipment ensuring prompt response to alarms
• Perform mid level troubleshooting, diagnosis and repair/fixes for LAN related hardware and software
• Maintain security of voice, data, and video systems
• Notify appropriate management when users or organization is negatively impacted by voice, data, or video systems issues
• Work with multiple hardware and software platforms
• Participate in testing disaster recovery plan
• Ensure inventories of Scripps systems assets, hardware, and software are current and accurate
• Ensure IT Security compliance to include personal computer and server passwords, anti-virus, software patches, and other security upgrades are maintained
• Research and evaluate new technologies, make recommendations as required
• Document Division IT operations policies and procedures. Participate in and comply with audits such as SOX and PCI
• Ensure change management procedures are followed
• Provide project management for the implementation, installation, and operation of local networks and systems
• Coordinate activities with local business units, Division IT staff, vendor support staff as needed
• Ensure timely response time to technology requests and issues
• Keep current with technology development, trends, and regulations to ensure effectiveness and compliance
• Make recommendations for IT security and operating policies
• Ensure backup and recovery procedures are in place and followed on daily/appropriate basis

What You'll Need:

• 5+ years of general IT experience
• Bachelor's Degree in Computer Science or equivalent work experience
• Supervisory experience preferred
• Mid-level knowledge of networks, business and publishing systems, and production systems
• Must possess a valid driver license, a good driving record and possess companies required level of personal auto liability insurance

What You'll Bring:

• 5+ Years of broadcast experience with iNews, ELC, Final Cut Pro, as well as Windows and Mac OS.
• Available for night and weekend on call assistance as needed.
• Ability to work within a team environment
• Advanced trouble shooting skills
• Ability to read, analyze and interpret technical materials
• Ability to work independently
• Strong attention to detail with proven ability to manage multiple tasks and deliver quality products in short timeframes required

Where You'll Live, Work and Play:

Phoenix, Arizona offers an unbeatable combination of year-round sunshine, outdoor adventure, and urban sophistication. As the fifth-largest city in the U.S., Phoenix boasts a thriving economy, world-class dining scene, and vibrant arts and culture. The Valley of the Sun provides endless recreational opportunities, from hiking iconic Camelback Mountain to exploring the stunning Sonoran Desert. Sports fans can catch the Suns, Cardinals, Diamondbacks, and Coyotes in action, while golf enthusiasts enjoy some of the nation's best courses. With no state income tax, affordable housing compared to other major metros, and over 300 days of sunshine annually, Phoenix offers an exceptional quality of life. The city's proximity to Sedona, Flagstaff, and the Grand Canyon makes weekend getaways a breeze, while a booming tech sector and diverse job market create abundant opportunities for career growth.