Director of Front Office

Riggs Washington DC sits on the iconic downtown corner of Penn Quarter’s 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel’s 181 guest rooms offers a playful nod to the building’s legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan – a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.Front Office Manager Essential FunctionsEnsure warm and genuine arrival and departure experience for all guests.Operate the Front Office properly, efficiently and with profitability and in accordance with Riggs Washington DC service standards.Ensure the Front Office associates are informed & up-to-date with information on rates, promotional programs, and all information pertaining to Riggs Washington DC and the surrounding areas.Facilitate the work schedule for all Front Office Employees to ensure proper staffing levels are followed at all times.Anticipate guests' needs, create personal and memorable experiences and solutions.Handle all guest complaints and provide solutions to guest issues; ensure proper follow-up protocol is in place and all guest issues are resolved prior to departure.Collaborate and communicate with all departments to ensure seamless guest satisfaction.Identify quality improvement trends and effectively communicate issues to the Director of Operations; track issue trends and provide innovative solutions to eliminate guest dissatisfaction.Perform training, including coaching & counselling, disciplinary action, etc., for Front Office Team.Manage the Front Office Up-Sell Program, encourage participation & growth.Comply with all company policies and procedures.This position requires the following knowledge, skills and abilities:Fun and welcoming personality is a MUSTMust have luxury hotel/hospitality experience.A minimum of 3 years of managerial hospitality experience.Excellent communication skills; both verbal and written.Exceptional organizational skills.Ability to smile while multi-tasking and meeting your deadlines.Strong knowledge of MS Office, Opera, MICROS, and KnowCross.Superior knowledge of front office operations is required; must be able to fluidly manage and monitor all areas of Front Office Operations at all times.Salary Range: $85,000 - $90,000BenefitsAt Riggs Washington DC we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:Medical, Dental & Vision Insurance (for full-time employees)6 complimentary nights a year at any Lore Group hotelLore Group Employee & Immediate Family RatesLore Group Friend and Family Rates50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery50% discount in Lore Group restaurants and bars10 Days Vacation - Plus every year an extra dayCompany Paid Life Insurance 1.5X annual salaryEmployee Assistance ProgramReferral Incentive401K with 5% MatchTraining and Development ProgramsAdditional perks via United HealthcareComplimentary Employee MealsEmployee Recognition programsEqual Employment OpportunityLore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.Location: Washington, DC #J-18808-Ljbffr