This position requires 5 days a week on site. 40 hours per week
The position is only offered in the locations provided
Location: Charlotte NC
Relocation is not offered for this position
Position Summary
The Performance Architect serves as a strategic partner to Customer Care center leadership helping identify performance opportunities and align business needs with effective solutions. This role works closely with General Managers Operations Leaders Learning Design and Delivery teams to diagnose performance challenges recommend targeted interventions and improve employee performance customer experience and business results.
Performance Architects focus on performance outcomesnot just trainingby evaluating root causes and implementing solutions that may include coaching learning communications process improvements performance support tools and leader enablement strategies.
Key Responsibilities
Core Competencies
Preferred Qualifications
Joining our team comes with amazing perks and benefits:
Weekly Hours:
40Time Type:
RegularLocation:
Charlotte North CarolinaSalary Range:
$94300.00 - $141500.00It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Staff IC
Lead Performance Architect • Charlotte, North Carolina, USA
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