LMS Administrator - Contact Center

About This Opportunity
Judit Inc. is hiring on behalf of one of our largest clients — a global technology leader in consumer electronics, semiconductors, and mobile communications. This is a temporary, contract position: you’ll be employed by Judit Inc. and work directly alongside our client’s team.

The description below is our client’s overview of the background, skills, and experience they’re looking for. If you meet most — but not all — of these, we still want to hear from you. Your Judit recruiter will walk you through the day-to-day work, schedule, pay, and contract length before anything moves forward.

What you’ll do
You’ll run the learning management system (LMS) for a busy customer contact center and keep its people informed and equipped. Your work covers LMS administration, reporting, eLearning and job-aid development, operational communications, and device inventory, in partnership with Operations, Quality, Workforce Management, HR, and leadership.

LMS administration

• Administer, maintain, and optimize the LMS, including user accounts, learning assignments, certifications, and learning paths
• Keep the system running smoothly: troubleshoot issues and coordinate vendor support
• Support system upgrades, testing, and rollout of new functionality

Reporting and analytics

• Build recurring and ad hoc reports and executive dashboards
• Monitor compliance, certifications, and learning effectiveness
• Analyze data and recommend ways to improve business performance

Learning content and communications

• Design and maintain eLearning, job aids, guides, assessments, and knowledge articles that reflect current processes and adult learning principles
• Write communications for frontline agents, supervisors, managers, and leadership, including operational announcements, policy updates, training notifications, and change management messages
• Share contact center communications, multimedia content, and information on time and accurately, creating content for each platform that tells a clear, consistent story

Operational support and device inventory

• Partner with Operations, Quality, Workforce Management, HR, and leadership on strategic initiatives, and provide consultation and performance support at every level of the contact center
• Maintain accurate device inventory records and complete monthly and annual reconciliations
• Coordinate equipment assignments, returns, audits, and lifecycle management

How success is measured

• Accurate LMS records and high system availability
• Timely executive reporting and actionable analytics
• Clear, professional communications that support operational readiness
• Highly accurate monthly and annual device inventory reconciliations
• Operational initiatives that improve employee capability and customer experience

What you’ll bring

• Bachelor’s degree in Instructional Design, Business, Communications, Education, or a related field, or an equivalent combination of education and experience
• 3–5 years of experience administering a learning management system
• 3–5 years of experience supporting a contact center environment
• Advanced proficiency in Microsoft Office, especially Excel and PowerPoint
• Strong written, verbal, organizational, analytical, and project management skills
• Key skills: LMS administration, inventory management, and instructional design

Nice to have

• Experience with Absorb, Cornerstone, Docebo, LearnUpon, or similar LMS platforms
• Experience with Articulate Storyline, Rise, Adobe Captivate, or comparable authoring tools
• Knowledge of adult learning theory, instructional design, and change management
• Experience supporting technical support or customer care organizations

Work details

• Location: Plano, TX
• 12-month contract