Medical Support Specialist

Benefits:

• 401(k)
• Employee discounts
• Health insurance
• Paid time off

Prairie Bleeding & Clotting Center in Springfield, IL is looking for a dedicated Medical Support Specialist to join our compassionate, patient-focused team. This is a rewarding opportunity to make a meaningful difference in the lives of patients managing complex hematologic conditions. If you’re organized, eager to learn, and passionate about specialized healthcare, we want to hear from you!


Position Details:

• Full-time, on-site in Springfield, IL
• Monday–Friday, 8:30 a.m.–4:30 p.m. (35–40 paid hours per week, including a paid one-hour lunch)
• Salary: $60,000 per year

Responsibilities:

• Provide administrative and clinical support to hematology specialists and care team members
• Coordinate patient appointments, referrals, and follow-up care for patients with bleeding and clotting disorders
• Maintain accurate, confidential electronic health records (EHR) and patient documentation
• Collect and organize patient information, records, and test results for review by licensed clinical staff
• Communicate with insurance providers, pharmacies, and specialty labs, including insurance verification and prior authorizations
• Provide patients and families with approved educational materials and route medical questions to the appropriate provider
• Help manage medical supplies, equipment inventory, and equipment service records
• Assist with basic equipment and software troubleshooting and coordinate technical support or repairs
• Support quality improvement projects, reporting, and workflow improvements

Requirements:

• Bachelor’s degree in biomedical engineering, health sciences, or a related field
• Strong organizational, communication, and computer skills
• Familiarity with medical terminology and EHR systems, or willingness to learn
• Attention to detail and ability to handle confidential patient information
• Ability to manage multiple priorities in a fast-paced specialty care environment
• Previous healthcare experience preferred; entry-level candidates will be considered
• Experience with insurance verification, prior authorizations, or specialty pharmacy is a plus

Benefits:

• Company-paid employee premiums for medical, dental, and life insurance
• 401(k) with company contributions of up to 5% of eligible compensation
• Paid orientation and on-the-job training

Prairie Bleeding & Clotting Center is an equal opportunity employer.


About Us:
Prairie Bleeding & Clotting Center is a trusted specialty care center in Springfield, IL, dedicated to providing expert diagnosis and treatment for patients with bleeding disorders, clotting conditions, and related hematologic needs. Our patients choose us for our personalized, compassionate approach to complex care. Our team members love working here because of our collaborative culture, meaningful mission, and the deep impact we have on patients' lives every day.