Verint WFO Administrator

Who we are

Artmac Soft is a technology consulting and service-oriented IT company dedicated to providing innovative technology solutions and services to customers.

Job Description:

Job Title : Verint WFO Administrator

Job Type : C2C / W2

Experience : 2 - 4years

Location : Prosper, Texas(Hybrid)

About the role:

You will support the Senior Verint WFO Engineer on an upgrade of a live Verint WFO system for a large call center. You will run the tests that prove the system works after each change, back up the engineer on after-hours production nights, and keep the change records.

What you will do:

• Write and run the acceptance test checklist before and after each change
• Check that users can log in, schedules load, calls and screens record, recordings play back, and reports run
• Help the engineer during after-hours production work, on-site in Plano when needed
• Check user access and roles after the service account password changes
• Keep a log of each change, test result and issue found
• Help write the handover note for the client's team

Required Skills :

• 2 to 4 years of Verint WFO administration (users, schedules, quality monitoring, recordings, reports)
• Has tested a Verint system after a patch or upgrade
• Clear written notes and test records
• Able to work after hours and on-site in Plano, TX
• Based in the United States and authorized to work in the US

Nice to have:

• Verint certification
• Some hands-on work with Verint patches or upgrades
• Call-center or public-sector experience

Qualification:

• Bachelor's degree or equivalent combination of education and experience.