Talent.com
Senior Escrow Officer / Branch Manager

Senior Escrow Officer / Branch Manager

ROC Title LLCPhoenix, AZ, US
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Job Purpose :

  • The Senior Escrow Officer / Branch Manager is responsible for any and all things involved on all their escrow files along with ensuring the smooth operations of the Branch as a whole.
  • It is the Escrow Officer’s responsibility to make sure that the files on their unit are being handled properly.
  • This involves auditing work completed by Escrow Processors and Escrow Assistants.
  • The Escrow Officer / Branch Manager accepts input and new ideas from all to make sure the unit runs more efficiently.
  • The Senior Escrow Officer / Branch Manager is also responsible for training and development of the branch’s escrow and administrative employees to drive branch success and individual professional development.

Essential Functions :

  • Responsible for ensuring all operations are effectively executed in the Branch, along with leading and managing a team of Escrow Officers, Escrow Assistants, and a Director of First Impressions / Office Administrator.

    • Provide mentorship, training, and coaching to the branch's employees :

  • Office Administrators, Escrow Processors, Escrow Assistants, Junior Escrow Officers, and Escrow Officers.
  • All capabilities of a basic Escrow Processor, Escrow Assistant, Senior Escrow Assistant, Junior Escrow Officer Run a Sale / Refinance unit from opening to closing.
  • Answer questions and give direction to the Escrow Officers, Escrow Processors, Escrow Assistants, and Director of First Impressions.
  • Have full knowledge of escrow and be able to resolve situations / issues / problems that may arise in a professional, and customer-centric manner.
  • Delegate workload between team members on a daily basis to ensure work is being completed on time or in a timely manner and that no one is overwhelmed.
  • Handle all customers and / or phone calls that exceed the capabilities of the Escrow Officers, Escrow Processors / Escrow Assistants and Junior Escrow Officers.
  • Ensure that the entire unit is delivering excellent customer service.
  • Provide training to the Escrow Officers, Escrow Assistants / Escrow Processors and Junior Escrow Officers to ensure their opportunity for advancement.
  • Be aware and resolve any situations that arise within the branch professionally and efficiently.
  • Aid in the work load when the Escrow Processors and / or Escrow Assistants as needed.

    • Productivity :

  • A minimum productivity per employee on the unit of $15,000 per month.
  • Other duties as assigned.

    • Organizational Relationships :

  • Has frequent contact and communicates continuously with visitors, customers, employees, and vendors.
  • Qualifications High School Diploma or Equivalent 7-10+ years of experience as an Escrow Officer is required 3+ years of prior experience as an Branch Manager in the Escrow field is highly desired Proficiency in Google and Microsoft Office with the ability to type 40 WPM+ Experience using Qualia is preferred Strong working knowledge of Windows / Mac operating system-experience.
  • Must have a minimum book of business of $15,000 a month.
  • Previous real estate experience is desired KNOWLEDGE / SKILLS / ABILITIES Ability to communicate clearly, professional, and courteously in writing and verbally Strong organization skills with an attention to detail Strong analytical and problem solving skills Must have well-developed interpersonal skills with the ability to establish highly functional relationships with diverse personalities both within and outside the company Works well on a team and collaborates with others but also be able to work independently.

    • Ability to effectively manage tasks with minimal supervision Must be diligent and persistent in follow-up and completion Able to function in a fast-paced environment with tight and changing deadlines Physical Demands & Work Environment :

  • The Senior Escrow Officer / Branch Manager must be able to bend, stoop, stand, drive, and sit for various lengths of time.
  • They must be able to lift and carry items up to 20 lbs.
  • This is primarily a sedentary office classification and employees work in an office with moderate noise levels, controlled temperature conditions, and no direct exposure to hazardous physical substances.

    • Special Requirements / Certification :

  • N / A   Powered by JazzHR
    • Create a job alert for this search

    Escrow Manager • Phoenix, AZ, US