Billing Specialist - Patient Collections

Billing Specialist Patient Collections

Job Purpose : The Billing Specialist Patient Collections is responsible for providing patient-facing billing support by resolving outstanding balances, verifying account accuracy, and ensuring timely payments. This role is essential in maintaining Denova's revenue cycle integrity and delivering a positive, compassionate experience for patients. The specialist will communicate with patients, process payments, and collaborate with internal billing teams to ensure all financial interactions are handled accurately and in compliance with company policies and HIPAA regulations.

This is a non-exempt position reporting to the Billing Manager within the Revenue Cycle Management Department.

What You Will Do :

• Manage patient billing and collections activities, including sending statements, portal / text reminders, and follow-up notices.
• Conduct outbound calls to patients to secure payment or establish approved payment arrangements.
• Process cards on file for scheduled visits and outstanding balances per policy.
• Review patient accounts to validate balance accuracy and confirm proper insurance processing.
• Escalate discrepancies to billing or posting teams when corrections or adjustments are needed.
• Educate patients on billing and insurance concepts (EOBs, co-pays, co-insurance, and deductibles) in a clear and supportive manner.
• Document all communication and collection efforts accurately within the EHR / PM system.
• Track accounts requiring additional follow-up and prepare reports for management as needed.
• Maintain patient confidentiality and comply with HIPAA and all applicable state / federal regulations.
• Collaborate with billing and posting teams to support overall revenue cycle operations.
• Perform other related duties and projects as assigned.

What We Need From You :

Your Work Schedule :

Perks of Being Part of Denova :

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our comprehensive virtual care services are available for residents throughout the entire state of Arizona. We provide a "whole person" approach to health and promote collaboration among our team of primary care providers and specialists. Our unique service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.