Community Management VP

Community VP

Associa is looking to grow their leadership team, adding a Community VP in the Washington D.C. metro area.

The Vice President role has the scope and authority to lead the team assigned to ensure employee and client retention and growth. The Vice President is responsible for knowledge of accounts in the assigned portfolio and implementing a communication program to reach clients on a consistent basis. The VP is responsible for enabling and implementing processes, procedures, and systems associated with project initiatives of company-wide business processes. This role will direct operations and accounting staff to research and resolve client issues and interact with other departments in the pursuit of client services and to support the management team.

• Manage portfolio of community properties in a regional area as determined by the Branch President and Executive Vice President.
• Establish and maintain positive relationships and communicate successfully with leadership and support teams.
• Provide supervision, oversight and training for a staff of management, administrative and / or other support personnel.
• Implement a proactive communication calendar to consistently communicate with our clients.
• Determine appropriate staffing needs and oversee onboarding and training.
• Perform Performance Planning Reviews and quarterly touch-ins to direct reports and oversee to ensure the process is achieved for all in the downline.
• Directly responsible for action plans relative to retention efforts of at-risk clients including meeting attendance and account support up to and including transition to a manager and for customer thermometer response and follow up with client and staff.
• Attend meetings with directors / clients and prospective clients as needed.
• Responsible for timely reporting and communication to leadership about client and assigned team and portfolio of clients.
• Responsible for oversight of financial impact including but not limited to the following functions : chargebacks, Manager / Admin productivity, payroll overtime control.
• Responsible for team delivery of materials per contract to clients.
• Responsible for delivery and adherence to company programs, information and directives.

Requirements

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.