Job Overview
As a Field Service Technician, you will provide on-site support by maintaining, troubleshooting and repairing Komatsu equipment using both mechanical and welding applications in a shop or field environment.
Field technicians are provided a company service truck to use for their job duties and are permitted to operate from their residence provided the residence is located in proximity to Vernal, UT.
Scope
- Maintain an annual repair efficiency of 85%
- Maintain annual rework hours (as a percentage of hours billed) of less than 3%
- Must be able to meet standard repair times as defined by Komatsu Equipment Company (KEC) job codes listed in PFW
- Maintain all company balanced scorecard goals
- Maintain a minimum average score of 4 6 on the Technical Section of the Technician Competency Matrix
- Maintain a minimum average score of 4 6 on the Soft Skills Section of the Technician Competency Matrix
- Attain a score of no lower than 7 on the Safety Section of the Technician Competency Matrix
Key Job Responsibilities
- Complete assigned jobs and task to meet flat rate times and redo metrics
- Work safely and follow all Komatsu / customer safety policies and procedures
- Diagnose and troubleshoot equipment, provide recommendations for repairs
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