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District Manager

District Manager

HearingLifeCharlotte, NC, US
3 days ago
Job type
  • Full-time
Job description

Position

District Manager

Region : Charlotte, NC

Who is HearingLife?

HearingLife is a national hearing care company and part of the Demant Group. We are a global leader in hearing healthcare built on a heritage of care, health, and innovation since 1904. HearingLife operates more than 600 hearing care centers across 42 states. We follow a scientific, results-oriented approach to hearing healthcare that is provided by highly skilled and caring professionals. Our vision is to help more people hear better through life-changing hearing health delivered by the best personalized care.

Job Summary :

The District Manager (DM) is responsible for overseeing and supporting the performance and operations of multiple HearingLife clinics within a designated district. The DM ensures that all clinics deliver outstanding patient care, meet or exceed performance goals, and operate in alignment with HearingLife's mission, values, and standards. This role requires a strategic thinker who excels in team leadership, business operations, and customer-focused service.

Travel Requirements :

  • 60% Travel- visiting clinics in your district 3 days a week
  • Valid drivers license

Benefits :

  • PTO & Paid Holidays
  • Work-Life balance is VERY important to us!
  • Medical, dental, vision, and HSA
  • 401K+ Match
  • Tuition Reimbursement
  • Maternity Leave
  • Short Term and Long-Term Disability coverage
  • Free Life Insurance
  • Pet Insurance
  • Steeply discounted Hearing Aids and Products for you and your family members.
  • Childcare Savings Program
  • CEU Reimbursement
  • Team Leadership and Development :

  • Recruit, hire, and train clinic staff, including Audiologists, Hearing Aid Specialists, and Clinic Managers.
  • Develop team members through regular coaching, mentorship, and performance feedback.
  • Foster a positive work environment and culture of continuous learning, ensuring all employees are equipped to provide top-quality patient care.
  • Performance and Financial Management :

  • Set and monitor performance goals for each clinic, focusing on key metrics such as revenue, patient retention, and satisfaction.
  • Develop and execute district-level business strategies to achieve growth targets.
  • Regularly review financial performance and implement strategies to maximize profitability and minimize costs across clinics.
  • Operations Management :

  • Ensure clinics operate efficiently and effectively, aligning with HearingLife's standards and protocols.
  • Oversee scheduling, resource allocation, and inventory management to maximize productivity and patient access.
  • Implement and monitor compliance with healthcare regulations, policies, and industry standards.
  • Patient-Centered Service :

  • Ensure each clinic delivers an outstanding patient experience through quality hearing care and excellent customer service.
  • Promote patient education and retention strategies that align with HearingLife's mission of enhancing quality of life through improved hearing health.
  • Stakeholder and Cross-functional Collaboration :

  • Act as a liaison between clinics and corporate departments, including Marketing, HR, and Operations.
  • Communicate updates, changes, and expectations effectively to clinic teams and corporate stakeholders.
  • Represent the district in regional and corporate meetings, providing insights, updates, and recommendations.
  • Education Requirements

  • Bachelor's degree in Business, Healthcare Management, or related field (required). Advanced degree is a plus.
  • 5+ years of experience in multi-site management in the healthcare or retail industry, with experience in the audiology or hearing care industry preferred.
  • Skills and Abilities Requirements :

  • Proven leadership abilities with experience developing high-performing teams.
  • Strong analytical skills and experience with performance metrics, budgeting, and financial management.
  • Excellent interpersonal and communication skills.
  • Ability to manage and prioritize multiple tasks in a fast-paced environment.
  • Passion for providing high-quality patient care and improving hearing health.
  • Apply Today!

    We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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