Manager Hospitality Patient Experience

Manager Hospitality Patient Experience

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Manager Hospitality Patient Experience like you to be a part of our team.

Job Summary And Qualifications

Responsible for the daily operations of Patient Services to ensure both patient and employee satisfaction, safety, and HACCP guidelines are maintained. Collaborates as a Food and Nutrition Services Leader of the interdisciplinary healthcare team.

Responsibilities include :

• Overall operation and management of the patient tray delivery system.
• Coordination of daily floor stock delivery and monitoring costs.
• Performance improvement and quality control programs for Food and Nutrition Services.
• Interviewing, hiring, training, coaching, and counseling of staff.
• Ensuring compliance with HACCP guidelines and regulatory standards.
• Participating on hospital committees.
• Overseeing Patient Computer system and liaison with IT&S department.
• Overseeing Department temperature monitoring system.
• Acting as a resource and / or expert in food and nutrition information.
• Promoting consistent, positive patient interactions.
• Providing education support for staff and ensuring necessary certifications are maintained.
• Coordinating facility preceptors for Dietetic Interns.
• Coordinating and / or performing staff development functions.
• Attending Leadership development seminars, WebEx, and conferences.
• Completing identified leadership development training.
• Practicing and adhering to the "Code of Conduct" and "Mission and Value Statement."

Qualifications :

High School Diploma or GED Required; Bachelors degree in Nutrition or Dietetics Preferred. Minimum of three years supervisory / management experience in healthcare setting Required; Minimum of two years healthcare Clinical Nutrition experience Preferred. Food Protection Management Certification Required; Registered Dietician (RD) or Licensed Dietician (LD) preferred, or Certified Dietary Manager (CDM) preferred.

HCA Healthcare has been named one of the World's Most Ethical Companies by Ethisphere Institute for ten consecutive years (2010-2019). In 2019, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are a family of 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Manager Hospitality Patient Experience opening. Qualified candidates will be contacted for interviews.

Submit your resume today to join our community of caring!

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.