Senior Manager, Site Reliability Engineering - Datacenter Hardware and IaaS

Senior Manager, Site Reliability Engineering - Datacenter Hardware and IaaS

Position Summary

GEICO is seeking an experienced Senior Manager with a passion for building high performance, low-latency platforms, and applications.

You will build and manage a team of engineers with a deep focus on delivering enterprise-wide product to operate in a highly performant and efficient way.

You will help drive our insurance business transformation as we redefine experiences for our customers.

Position Description

Our Senior Manager is an engineering leader who works with the engineering staff to innovate and build new engineering solutions, improve and enhance existing solutions as well as leverage engineering solutions to solve critical operational problems.

A Senior Manager will lead strategy and execution of a technical roadmap that will increase the velocity of delivering products and unlock new engineering capabilities.

The ideal candidate has deep technical expertise to improve application performance, capacity benchmarking, improve availability and reliability, design and evolve cloud infrastructure and architecture.

Position Responsibilities

As a Senior Manager, you will :

Have strong technical expertise and leadership, you are able to lead from the trenches and have proven knowledge in your field

Be able to drive infrastructure as code and show proficiency in field-appropriate programming languages, lead by example

Work with your Director to address project dependencies, negotiate and estimate incremental delivery dates for milestones with the stakeholder community, and deliver projects on time

Identify and raise appropriate project risks, in addition to presenting detailed and implementable solutions or alternatives

Understand how requirements and design choices may impact systems across multiple areas

Report on your team's progress for project and other key metrics, in addition to presenting detailed and implementable ideas for areas to further improve or influence product or project delivery

Initiate and support performance evaluation of team members

Cultivate a culture that motivates all levels of performers to higher levels of achievement

Build and maintain relationships with your team members to support an environment of trust

Influence those you motivate and coach to be receptive to feedback by cultivating a culture that acknowledges and expects individuals to grow and be accountable as a result of the experience gained (growth mindset)

Identify where technical or analytical skill gaps put future team deliverables at risk and craft a plan to remediate, consistently challenge team members to share knowledge and learn new technologies

Proficiently execute difficult conversations on development and performance

Craft and deliver strategic and well-structured persuasive arguments to drive projects that drive process improvement, enhance cost leadership, and / or customer experience

Manage up to leadership as well as give feedback when appropriate

Administer coaching plan(s) and Performance Improvement Plan(s)

Craft fully compliant quality documentation

Compliant negotiation and execution of warning administration and / or involuntary termination

Develop the team budget and be accountable for reporting on results achieved at regular intervals

Significantly contribute to the team planning process to include surfacing associate level proposals

Collaborate with the product teams to understand their pain points around performance, resiliency and formulate strategies to address recurring issues in a sustainable way

Influence and build vision with product owners to ship quality products in a faster pace

Develop and motivate teams to solve complex problems and be a strong advocate for open-source technologies and solutions

Be responsible for building and mentoring a new team of Site reliability engineers and managers

Drive the team towards building solutions towards the long-term goals while ensuring that high priority tech debts are solved in an efficient way

Be a strong thought leader in Site Reliability engineering, Operational excellence, and DevOps Principles

Consistently share best practices and improve processes within and across teams

Qualifications

Strong knowledge in modern at-scale datacenter architectures.

Experience with OCP hardware and related technologies ( eg. OpenBMC, Redfish ), bonus for knowledge in low level driver development.

Focus on leveraging infrastructure as code as a primary means of control. Building CI / CD chains for datacenter operations

Experience in building IaaS systems based on OpenStack

Knowledge of cloud computing technologies and concepts (SaaS, PaaS, IaaS, etc)

Working knowledge of object-oriented development, Gang of Four (GOF) Design Patterns, Microservices, Dependency Injection with IOC containers, and both frontend and backend unit testing

Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly

Strong Cloud (AWS, GCP, Azure etc.) platform knowledge

Proficiency in Project Management and work item management tools such as Azure DevOps and Portfolio

Strong foundation in algorithms, data structures, and core computer science concepts

Experience in existing Operational Portals such as Azure Portal

Fluency with Python, Golang, JSON, and RESTful Web Services

Experience with application monitoring tools and performance assessments

Experience in PowerShell Scripting

Constructing, interpreting, and applying metrics to your work and decision making, able to use those metrics to identify correlation between drivers and results, and using that information to?

drive prioritization and action

Strong understanding of Site Reliability Engineering and DevOps principles

Strong technical acumen in Cloud Architecture, Performance Benchmarking, and Capacity planning

Expert in Container orchestration (e.g., Kubernetes), container runtimes and optimization

Experience with driving cultural change in technical excellence, quality, and efficiency

Experience managing and growing technical leaders and teams

In-depth knowledge of CS data structures and algorithms

Experience

8+ years of experience in leadership position

8+ years of leading a SRE team

6+ years coding experience

5+ years of development in a large-scale, mission-critical environment

5+ years of hands-on work experience supervising personnel in a technical environment

5+ years of experience with one of the public cloud - AWS, GCP, Azure, or another cloud service

2+ years' experience with automated testing including Unit, Integration, and End-to-End functional testing

Education

Bachelor's degree in Information Technology or related field, or equivalent experience

Annual Salary

$110,000.00 - $261,500.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate / annual salary to be offered to the selected candidate.

Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

Benefits

As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including :

• Premier Medical, Dental and Vision Insurance with no waiting period
• Paid Vacation, Sick and Parental Leave
• 401(k) Plan
• Tuition Reimbursement
• Paid Training and Licensures
• Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.

Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law.

GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and / or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company.

This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability.

We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.