Labor Relations Hearing Officer Supervisor VM
Knowledge and Experience :
- Bachelor’s degree in business administration, Human Resources, Industrial Relations, or related field required (or equivalent work experience).
- 3-5 years’ experience in labor relations, grievance handling, and employee investigations, preferably in a union environment and transit experience a plus.
- Deep knowledge of collective bargaining agreements, labor laws and investigative procedures.
- Strong analytical, problem solving and conflict resolution skills.
- Excellent written and verbal communication skills.
- Strong preference for multi-facility, multi-CBA work experience.
- Ability to collaborate effectively with diverse stakeholders and maintain confidentiality.
- Proficiency in Microsoft Office suite, HRIS software and investigative tools.
- Certification in human resources, labor relations, investigations, or related field is a plus.
Skills :
- Ability to effectively communicate, both verbally and in writing, complex issues to wide and varied audiences in a manner that is clear, concise, accurate and diplomatic.
- Coaching and educating managers.
- Building strong, positive union relationships (Partnership)
- Internal partners to HR, Legal and Business Development and Operations
Key Accountabilities :
- Review, analyze, and address all grievances filed under the collective bargaining agreement.
- Conduct comprehensive investigations into employee complaints, including gathering evidence, interviewing witnesses, and compiling reports.
- Work closely with union representatives, management, and legal counsel to resolve grievances and investigations in a fair and timely manner.
- Prepare written responses to grievances and investigation findings, outlining recommended actions and resolutions.
- Coordinate and schedule grievance meetings, hearings, and arbitration proceedings as required.
- Notify employees of investigative procedures, hearing dates, and outcomes in a clear and timely manner.
- Maintain accurate and confidential records of all grievances, investigations, hearings, and resolutions.
- Provide guidance and training to management and staff on grievance handling procedures, investigative techniques, and best practices.
- Monitor trends in grievances and employee complaints and recommend proactive measures to address underlying issues.
Labor Relations Hearing Officer Supervisor VM
Certification in human resources, labor relations, investigations, or related field is a plus. Bachelor’s degree in business administration, Human Resources, Industrial Relations, or related field required (or equivalent work experience). Deep knowledge of collective bargaining agreements, labor law...
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