Talent.com
Amazon.com Services LLC - A57
Patient Enrollment Coordinator, One MedicalAmazon.com Services LLC - A57 • Tempe, Arizona, USA
Patient Enrollment Coordinator, One Medical

Patient Enrollment Coordinator, One Medical

Amazon.com Services LLC - A57 • Tempe, Arizona, USA
30+ days ago
Job type
  • Full-time
Job description
*This position will be located full-time in office in one of the following locations: Boston, MA, Phoenix, AZ or Seattle, WA*

The Patient Enrollment Coordinator role is a dynamic role in helping new and existing One Medical Senior patients. In this role you will have an amazing opportunity to help One Medical meet its goal of transforming health care. To share our care with as many people as possible, we need to create a team of folks who are experts at building relationships, verifying insurance eligibility and scheduling patients in our primary care practices. You will be jumping in to tackle one of our most important priorities this year of enrollment, eligibility, engagement and retention. This job is for someone who is hungry to make a difference and not afraid to keep trying.

Key job responsibilities
- Persuade prospective patients to enroll with One Medical Seniors
- Persuade unengaged patients to establish care and schedule first appointment
- Insurance verification and outreach to new and existing patients who are no longer assigned to One Medical Seniors to get them realigned with our office
- Listening for indications of patient dissatisfaction, and completing the outlined service recovery steps in order to help One Medical retain the patient
- Nurture leads with the One Medical Senior Brand through scheduled phone cadence
- Contact and convert assigned leads
- Schedule doctor's visits
- Document patient activity in salesforce.com and our patient portal in a timely and accurate manner
- Meet Scheduling/Enrollment, PCP Change, and phone targets and any performance metrics
- Manage large amounts of inbound and/or outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify potential patients' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Occasionally handle established patient requests/complaints
- Occasionally collaborate with cross-functional teams to support during peak workflow periods

BASIC QUALIFICATIONS

- 2+ years of complex healthcare customer service experience
- Experience with current technologies to help handle the workflow in an inbound call/email center, or experience managing large teams (about 120+ indirect reports and 4+ direct reports)
- Experience multitasking, including answering multiple phone lines, prioritize e-mail, instant message, and ticket related communication, and communicate clearly within a command center environment
- Experience working in a fast-paced, team environment
- Experience using Salesforce or other CRM tools
- 2+ years of customer service experience, or Bachelor's degree in Information Technology, Computer Science, Engineering or related fields
- Work flexible schedule including weekends, nights, and holidays
- Experience working in a fast-paced, rapidly changing operations environment
- Dependability and adaptability
- Possess passion, empathy and are mission driven: You want this job because you believe deeply in our mission to restore humanity to healthcare. You understand that we can only deliver on this mission if patients can experience the care One Medical offers.
- Ability to attend and work in practice events a few times per quarter in the market you are located in if applicable.

PREFERRED QUALIFICATIONS

- Speak, write, and read fluently in Spanish

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.
Create a job alert for this search

Patient Enrollment Coordinator, One Medical • Tempe, Arizona, USA

Similar jobs

Insurance Authorization Rep

Blue Cloud Pediatric Surgery Centers LLCPhoenix, AZ, United States
Full-time

Insurance Authorization Representative.NOW HIRING INSURANCE AUTHORIZATION REPRESENTATIVE - REMOTE ABOUT US Blue Cloud is the largest pediatric Ambulatory Surgery Center (ASC) company in the country... Show more

 • Promoted • New!

Benefits Customer Service Coordinator (50k-90k per year)

Professional CareersMaricopa, Arizona
$50,000.00 yearly
Full-time +1

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are r... Show more

 • Promoted

Patient Service Specialist

Select MedicalTempe, AZ, United States
Full-time

Why Join Us: (benefits for full-time at 32+ hours/week).Our mentorship and orientation programs ensure a successful transition.Generous PTO to maintain a healthy work-life balance.Comprehensive med... Show more

 • Promoted

Customer Service Intake Coordinator

Aspen InfusionChandler, AZ, United States
Full-time

Customer Service Intake Coordinator.The Intake Coordinator is responsible for facilitating the onboarding of new patients.Intake information from referral sources and patients in a professional, kn... Show more

 • Promoted

Dental Treatment Coordinator

Dental Design of ArcadiaPhoenix, AZ, USA
$20.00 hourly
Full-time
Quick Apply

Are you ready to join our exceptional team as a full- or part-time.We're seeking a talented individual who is passionate about dentistry and providing outstanding patient care.Join us in creating b... Show more

Insurance Customer Advisor (Property & Casualty)

USAAMARICOPA, Arizona, United States
$46,135.00 yearly
Full-time +1

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice.We seek to be the #1 choice for the military... Show more

 • Promoted

Dental Scheduling Coordinator, 75th Ave

ZIAPhoenix, AZ, United States
Full-time

Dental Scheduling Coordinator, 75th Ave/h2pPhoenix, Arizona, United States/pp$ 24.US Dollar)/ppLocation: 75th Avenue Dental Studio/ppAbout Us: 75th Avenue Dental Studio is a leading dental practice... Show more

 • Promoted

Medical Corps Officer (Physician)

US NavyMaricopa, AZ, US
Full-time

Medical Corps Officer (Physician).Medical Corps Officers are Navy physicians who provide high quality medical care to Sailors, Marines, their families, and humanitarian missions around the world, p... Show more

 • Promoted

Orthopedics - General

HonorHealthPhoenix, AZ, US
Full-time

Fabulous opportunity to advance your career in a dynamic, growth-oriented setting.With a major expansion in the east valley and acquisition of large primary care referral base, this is your opportu... Show more

 • Promoted

Medical Coordinator II (57443)

Circle the CityPhoenix, AZ, United States
Full-time

Central Valley Neighborhood Partnership - Phoenix, AZ 85013.The purpose of this position is to provide both clinical and clerical support services in a setting that delivers care to patients.The Me... Show more

 • Promoted

Mortgage Client Coordinator

SummitHRPhoenix, AZ, United States
Full-time

Oversees multiple aspects of origination, file management, communication, and the overall customer experience for their assigned LMP.Obtains and ensure all pieces of the loan documentation are comp... Show more

 • Promoted

UR Coordinator

Aurora Behavioral Health System ArizonaTempe, AZ, United States
Full-time

Join Aurora Behavioral Health System and become a part of the state's largest free-standing behavioral health system.Our Level 1, acute care hospital located in Tempe, Arizona is licensed to treat ... Show more

 • Promoted

Restaurant Delivery - Onboarding / Onboard

DoorDashParadise Valley town, AZ, United States

DoorDash is the #1 category leader in food delivery, food pickup, and convenience store delivery in the US, trusted by millions of customers every day.As a Dasher, you’ll stay busy with a variety o... Show more

 • Promoted

Remote Job $790/wk - Hiring Focus Group Panelists

MaxionMaricopa, AZ, US
Remote
Full-time +2

Want to make extra money on YOUR schedule? Join our exclusive list of research study participants and .Perfect for anyone seeking remote, part-time, or temporary work, these opportunities require .... Show more

 • Promoted

TREATMENT COORDINATOR

ToothioScottsdale, AZ, United States
Full-time

Scottsdale Perfect Smiles 10565 N 114th St ste 105, Scottsdale, AZ 85259, USA Posted Date May 13, 2026 Apply.Are you looking to join a dynamic dental practice that values every patient, including... Show more

 • Promoted

Medical Staff Coordinator

Valleywise Health SystemPhoenix, Arizona, United States, 85008
$42,681.60 yearly
Full-time

Under the direction of the Medical Staff Services Manager, this position credentials Medical Staff and qualified advanced practitioners at Valleywise Health and provides coordination for Medical St... Show more

Registered Nurse

Molina HealthcarePhoenix Mobile Home Park, AZ, US
Full-time

Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum.Strives to ensure... Show more

 • Promoted

Intake Coordinator

Aurora Behavioral Health SystemTempe, AZ, USA
Full-time
Quick Apply

Intake Coordinator – Patient Services Call Center.Aurora Behavioral Health System – East Campus (Tempe, AZ).Join a dedicated team of professionals committed to providing exceptional beh... Show more

Behavioral Health Coordinator (Remote)

Optima MedicalScottsdale, AZ, United States
Remote
Full-time

About OptimaOptima Medical is an Arizona-based medical group consisting of 23 locations and 90 medical providers, who care for more than 120,000 patients statewide.Our mission is to improve the qua... Show more

 • Promoted

Surrogates Start at $67K-$87K+ plus $1,200 Bonus + $11K Pre Pregnancy Payout

Physician's SurrogacyMaricopa, AZ, US
Full-time +2

Surrogates Start at $67K$87K+ $1,250 Bonus + $11K Pre-Pregnancy Payout.Looking for a high-paying opportunity with real support and no upfront costs?.Become a Surrogate and earn up to.All expenses ... Show more