Financial Solutions Specialist II

Financial Solutions Specialist II

As a First Commonwealth Financial Solutions Specialist II you will live out our Mission to improve the financial lives of our neighbors and their businesses. You understand the importance of the customer experience, and the role each employee plays in delivering on our Customer Service Promise every day. Through your involvement in day-to-day operations you will create an amazing experience in the Center for employees and customers. You take personal pride in solving problems for your personal and business customers and you will own issues from beginning to end and keep the Financial Solutions Center running smoothly and efficiently. You get excited about building relationships and identifying opportunities to equip our customers with financial solutions that will help them achieve Financial Confidence. You are intellectually curious, enjoy engaging customers in conversations to assess their needs, have strong listening skills and are not afraid to ask for your customers' business. You will work with your Manager on your Pathways progression and personal development, because you know that, as a Financial Solutions Specialist, you can change people's lives.

What Great Looks Like in this Role As an FSS II, your days will be divided into five essential job functions :

• Champion Operations and Compliance - 40% of your time will be spent protecting the privacy and security of our customers. You will do this through the following activities :

Have the right conversations around NSF / OD and other fee retention

Manage your assigned Top 500 customers

Stay connected with customers through onboarding and outbound calling

Take ownership of your own development and progress toward completion of Pathways

Live our Mission and Core Values