BOC Specialist 3 - Washington, DC
M.C. Dean, Inc.
Washington, DC, US
Full-time
CALL AND SITE COORDINATION
- Works with call center to log and identify problem areas in the building.
- Assists other trades in the field in the active troubleshooting of systems.
- Monitors system for alarms, provides reports and performs triage on system reports and performs triage on system messages (Response : 15min / 8hr / 24hr / week).
SYSTEM OPERATIONS
- Monitors controlled systems for performance and problems.
- Backs up application software and checks network integrity of control devices.
- Debugs and simulates programs, checks calibration of hardware / software devices, configures parameters and tests control components and software.
- Performs function check of all control systems and documents results.
- Sets up alarms for optimal efficiency and response.
SERVICE
- Responds to service calls by determining the problem, identifying the cause, and implementing a solution to address the issues.
- Works with the customer to recommend and develop a maintenance program for their system. Identifies and implements long term service strategies.
PERFORMANCE QUALITY
- Performs all work in accordance with contract documents and applicable company standards.
- Performs work to meet the required response times and to facilitate others to meet response times.
- Develops and maintains procedures and check lists for the execution of service calls, system routine maintenance and commissioning tasks to maintain consistency and completeness of the work.
COMMUNICATIONS
- Keeps Client / Call center informed of questions, progress, information needs, and discrepancies in system and other issues impacting the operation of the building and comfort of occupants.
- Initiates follow up action to secure needed responses in a timely manner.
- Using real time judgement to escalate building issues to the proper entities.
REQUIREMENTS
- High school diploma with 8 years of progressive experience. Vocational school or associate degree in a technical trade preferred.
- Three years BAS monitoring and DDC controls experience within the building controls industry.
- Ability to read and interpret technical documentation including sequence of operations, technical product literature, programming manuals and specifications.
- Ability to troubleshoot basic communications wiring, control logic wiring and end devices.
- Knowledge of building mechanical and electrical equipment functions and use, HVAC systems controls applications and relevant hardware and software products.
- Knowledge of commonly used networks and network topologies.
- Ability to work at a computer terminal with mouse and keyboard for extended periods.
- Ability to work safely in close proximity to exposed line voltage and low voltage wiring and terminations.
- Good customer communication skills.
- Clearable US Citizen with ability to obtain & maintain HSPD & Secret, preferred HSPD-12 & Secret Active
DESIRED SKILLS
- Delta Controls Certification
- Building Automation Certification
Abilities
- Exposure to computer screens for an extended period of time.
- Sitting for extended periods of time.
- Reach by extending hands or arms in any direction.
- Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
- Listen to and understand information and ideas presented through spoken words and sentences.
- Communicate information and ideas in speaking so others will understand.
- Read and understand information and ideas presented in writing.
- Apply general rules to specific problems to produce answers that make sense.
- Identify and understand the speech of another person.
10 hours ago