LMS Administrator

Job Summary

The Learning Management System (LMS) Administrator is responsible for managing, maintaining, and optimizing the organization’s LMS to ensure seamless delivery of training and development programs. This role oversees system configuration, user access, and course deployment, while providing technical support to learners, instructors, and administrators. The LMS Administrator collaborates with training teams, Human Capital, and IT to ensure the platform supports organizational learning goals, compliance requirements, and reporting needs. They monitor system performance, troubleshoot issues, and generate analytics to measure training effectiveness.

Education & Experience

Required:

• High School Diploma
• 2 years’ experience administering a Learning Management System (Example: LMS Administrator, Sub Administrator, User Group Administrator) or Virtual Classroom software
• U.S. Citizen
• Proficient in MS Office – Team, Outlook, Excel

Preferred:

• Bachelor’s degree in instructional technology, education, computer science, human resources, or related discipline
• Advanced knowledge of Microsoft Office applications
• Familiarity with e-learning authoring tools (Articulate, Captivate, Storyline) and integration with LMS platforms
• Knowledge of SCORM, AICC, and xAPI standards for course compatibility

Key Responsibilities

• Proactively monitor system functionality, identify issues, and coordinate with IT to resolve technical problems within defined service level agreements (SLAs).
• Assists with the implementation of upgrades and new features, ensuring changes are tested, documented, and communicated to stakeholders.
• Oversee back-end data processes, ensuring reports on system usage are accurate, timely, and actionable for leadership.
• Manage the full lifecycle of instructor led and e learning sessions, including registration, waitlists, cancellations, dedicated class scheduling, and roster template preparation, ensuring smooth execution and accurate records.
• Serve as the primary point of contact for internal and external users, providing timely support for access, technical issues, and course/class assignments.
• Respond promptly to inquiries, troubleshoot functionality problems, and escalate unresolved issues to IT or vendors as needed.
• Collaborate with management to ensure employees are correctly assigned LMS content using accounts, user groups, and curriculum sets.
• Upload, test, and maintain training content, ensuring accuracy, accessibility, and alignment with organizational standards.
• Maintain and update the LMS course catalog, including internal courses and third-party vendor offerings, ensuring content remains current and relevant.
• Work closely with Human Capital, IT, and training team members to align LMS functionality with organizational learning goals and compliance requirements.
• Ensure new hire training modules are available, assigned, and tracked as part of onboarding programs.
• Works with management and staff to ensure all employees are assigned the correct LMS content, using individual LMS accounts, user groups, and curriculum sets in the LMS. Functions as front-line support to employees including setting passwords. Assigns asynchronous content to staff members in the LMS.

Competencies

Coaching / Training / Mentoring: Actively foster actions required for desired business outcomes through ongoing constructive feedback.

Commitment to Task: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate.

Computer Literacy: Ability to function in a multi-system Microsoft environment using Excel, Outlook, TriWest Intranet, the Internet, and department software applications.

Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.

Empathy / Customer Service: Customer-focused behavior; helping approach, including listening skills, patience, respect, and empathy for another's position.

Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; commitment to task to produce outcomes without direction and to find necessary resources.

Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.

Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; detail-oriented.

Technical Skills: Proficiency with e-learning training software, techniques, and tools; technical support in e-learning environment, knowledge of LMS navigational and reporting, and training metrics.

Working Conditions

Working Conditions:

• Regular and reliable attendance is required
• Availability to work non-regular hours as required
• Works within a standard office environment, with limited travel
• Extensive computer work with prolonged sitting