Collections Representative (Call Center)

Collections Representative (Call Center) - 100% REMOTE

We are actively seeking experienced and professional Call Center Collections Representatives to join our growing team in Phoenix, AZ. If you're driven, reliable, and thrive in a fast-paced, performance-based environment, we want to hear from you.

To apply, send resume to : recruiting@millgroupusa.com

Key Responsibilities : Collect on delinquent consumer accounts

Maintain accurate and timely records of all customer interactions

Work in a metrics-driven environment and consistently meet performance goals

Exhibit professionalism and maturity in all interactions

Assist customers by resolving payment issues, setting up payment plans, and negotiating settlements

Multitask across multiple systems and communication channels

Requirements : Call center experience (inbound / outbound) is required

2+ years of consumer debt collections experience

Proven experience working delinquent accounts

Demonstrated success in performance metrics environments

Ability to multitask and solve problems independently

High School Diploma or GED required

MS Word and Excel

Auto-dialer experience strongly preferred

Must be able to work onsite

Training will be 4 weeks of 7-4 pm, and schedule will be between the hours of 8-7 pm. Saturdays are mandatory.