Patient Access Supervisor

Description

This position is an on-site role, and candidates must be able to work on-site at Anderson Mercy Health

Patient Access Supervisor supports the overall operation and is responsible for all admitting functions of the hospital.

The supervisor ensure compliance with corporate policies and guidelines and completes timely evaluations on their team members.

This role is responsible for reporting process and overall patient and physician satisfaction. The incumbent must be able to handle stressful situations and provide decisions using sound judgment.

Must have the ability to handle multiple requests and deliver a high level of customer service, setting the example for all patient access staff.

Ensures staff receive appropriate training and is responsible for the adequate staffing of their area 24 hours a day 7 days a week, including holidays.

Experience :

• 3-5 years' experience in healthcare patient access or business office required.
• 2-4 years of previous management or supervisory experience, preferably in a healthcare environment, required.
• Excellent working knowledge of the hospital revenue cycle required.

Education :

Bachelor's Degree in Finance, Business, Accounting or a Healthcare related field preferred. High School Diploma / GED Required

Licenses / Certificates :

Must pass the Certified Revenue Cycle Representative examination offered through the Healthcare Financial Management Association within 120 days of hire, unless already certified.

Skills :

• Excellent interpersonal, verbal and written communication skills. Uses AIDET with each encounter.
• Organizational skills and ability to prioritize.
• Advanced computer and internet skills to include but not limited to Microsoft Office and EMRs.
• Ability to work and concentrate in a busy work environment with frequent interruptions.
• Leadership skills, as well as, the ability to motivate and lead in a team-based productivity environment
• Adaptability to changing procedures and growing environment
• Integrity and Honesty
• An internal drive to succeed and pride in personal accomplishments.

Join an award-winning company Three-time winner of Best in KLAS 2020-20222022 Top Workplaces Healthcare Industry Award2022 Top Workplaces USA Award2022 Top Workplaces Culture Excellence Awards

Innovation

Work-Life Flexibility

Leadership

Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include :

• Associate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always.

Our culture is rooted in collaboration, growth, and innovation.

• Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws.

Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

If you require accommodation in the application process, please contact .EEOC Know Your Rights

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