Administrative Assistant - Evergreen / Willows property

Job Description

Job Description

We welcome applications from professionals in the hospitality, retail, restaurant, and construction industries.

Humphrey Management is a Columbia, Maryland based residential property management firm dedicated to Creating Thriving Communities throughout the Mid-Atlantic region.

The Humphrey Management portfolio is comprised of multi-family, senior, conventional, and affordable communities. Founded in 1983, the firm manages over 75 communities and employs over 320 property management professionals. We provide rental communities for families, individuals, and seniors who are delighted to call our apartments their home.

Humphrey Management achieved the Baltimore Sun's Top Workplace designation for the past seven years and provides a dynamic and challenging environment for our diverse workforce.

The essential functions of the Administrative Assistant are as follows :

• Projects a professional image in all aspects of work performance, which includes, but is not limited to personal habits, demeanor, and attire. Meets company standards on conduct, attendance, etc.
• Models Mission and Foundations and Service Commitments and Fair Housing laws.
• Demonstrates good communication skills with residents, community, agencies, visitors, and staff. Provides excellent customer service.
• Effectively answers incoming calls via telephone and email.
• Follows and explains community policies and procedures to customers.
• Conducts follow-up resident calls to assure customer satisfaction.
• Follows up on outstanding resident issues and concerns.
• Maintains accurate record in Property Manager of requests and responses.
• Orders routine supplies and special orders in consultation with the Community Manager.
• 20 hours per week.
• The position is 3 days at the Bonifant at Silver Spring and 2 days at 515 Thayer.

Qualifications :

High school diploma required. Business courses or associates degree preferred. Knowledge of general maintenance duties and skills required. Prior related administrative experience required. Attention to detail and the ability to prioritize multiple demands necessary. Willingness to be an active team player, respond to multiple interruptions and meeting critical deadlines required. Proficiency with Microsoft Office Suite preferred.

BENEFITS OFFERED : Excellent benefits package, including PTO accrual for full-time employment up to 120 hours during the first year of employment which increases by one day with each additional year of employment up to 200 hours. We also offer health, dental, vision, life, LTD, AFLAC, and matched 401(k) programs with eligibility on the first of the month after 60 days of employment. We offer a $1500 annualized waiver, if health insurance coverage is not needed. In addition, 10 paid Holidays and Veteran's Day for our employees that are Veterans (thank you for your service!); Birthday PTO after one year of employment; Personal Day after 6 months of employment; and 4 Wellness Days each year. Position is eligible for a bonus potential. On-call Service Manager / Service Technician and Community Manager will receive a $25 monthly cell phone reimbursement.

QUALIFICATIONS

High School Diploma or equivalent. Excellent sales, verbal, and written communications skills. Sales and marketing experience highly preferred. Prior related experience preferred.

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