Home Care Intake Coordinator

Job Description

Job Description

About True Assist Home Care

At True Assist Home Care, we recognize that selecting a caregiver is a significant and personal decision. We are dedicated to delivering dependable, high-quality non-medical care that is thoughtfully customized to meet the unique needs of each client. Our comprehensive services, including companionship, homemaker assistance, and respite care are provided by trained caregivers across home, hospital, and assisted living settings. We uphold the values of empathy, professionalism, and collaboration in every interaction, ensuring a compassionate and seamless experience for clients and their families.

Position Summary

True Assist Home Care is seeking a highly organized and communicative Home Care Intake Coordinator to serve as the first point of contact for prospective clients. In this vital role, you will manage all incoming inquiries, conduct thorough intake assessments, collaborate with referral partners, and guide clients and their families through the initial phases of the home care journey. You will play a key role in ensuring a seamless and supportive transition from initial contact to the commencement of services, keeping families well-informed throughout the process. By fostering trust, empathy, and professionalism, you will contribute to a positive care experience that embodies the core values of True Assist Home Care. If you excel in a dynamic environment and are passionate about making a meaningful impact on the lives of others, we encourage you to apply.

Key Responsibilities

• Promptly respond to incoming client inquiries through phone, email, or referral channels.
• Effectively communicate service offerings, pricing structures, and care options to potential clients.
• Conduct timely follow-ups with prospective clients who have not yet initiated care.
• Coordinate with the care manager or administrator to schedule and perform on-site intake assessments.
• Ensure accurate and complete documentation within the client intake management system.
• Partner with scheduling and care management team to facilitate smooth client onboarding.
• Monitor, track, and report on inquiry volume and conversion metrics.

Qualifications

Preferred Skills

Schedule & Compensation

Location : New York, NY

Schedule : Part-time

Web : www.trueassisthomecare.com

True Assist Home Care is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.