Retail Sales Associate

We are excited to announce that we are now hiring! We seek to grow the crew and add new Sales Associates to the team. This position is an awesome opportunity to hone your sales and interpersonal skills in a rapidly changing industry full of people excited to begin playing new games.

We’re looking for someone that can mesh with our current staff while adding their own passion for sales and games.

As an Industry leader for the gaming hobby, we pride ourselves on our excellent customer service and embracing gamers new and old from all walks of life.

Our adventure has already brought us to great heights, but with your help we hope to continue leveling up Yottaquest and our employees! So spread the word far and wide, and we look forward to meeting new recruits!

Merchant of Arcane Goods (in training)

Position Type : Sales Associate Trainee

Compensation : Start at $15 + bonuses

Advancement : Promotion to Sales Associate Apprentice on completion of training, raises available every quarter based on experience and performance review, and a growth plan with intention to become Sales Associate Master.

Yottaquest is a second-generation game store located in the Evendale neighborhood of Cincinnati, Ohio. We are a tight knit team with a love for adventure, and a passion for helping our community find their next game!

Job Description :

As a Sales Associate at Yottaquest, you will join the team in providing courteous and excited assistance to customers. Our sales associates aren’t just cashiers, and you won’t be either.

We offer a hands on, direct customer experience and as a sales associate you will spend most of your time on the floor giving knowledgeable, targeted advice and recommendations to customers.

While sales experience is preferred, we will teach you new skills and knowledge about the games industry through fun and illustrative training.

Our ideal candidate may have an interest in games, but has a passion for sales and customer service first.

Responsibilities :

• Provide exceptional customer service
• Serve as the first point of contact for customers
• Operate the register and assist in checking out customers and creating customer orders
• Maintain a working knowledge of current and upcoming inventory
• Answer calls and aid customers over the phone
• Support the warehouse team in stocking and facing products
• Process customers from beginning to end or make a deliberate and detailed hand off
• Coordinate and call customers for their special orders and subscriptions
• Act as a representative of Yottaquest when answering all customer questions
• Re-stock and organize shelves as needed
• Help prevent loss of merchandise
• Clean sales floor, shelves, and workstations as needed
• Other tasks as required

Requirements :

• Resume with references
• Cover letter
• At least 18 years of age
• Highschool Diploma or equivalent
• Ability to lift up to 40 lbs. and climb a ladder when required to stock shelves
• Ability to work on your feet for ninety percent of your shift
• Ability to work flexible hours, nights, Saturdays and Mondays
• Ability to work alone and as part of an active team
• Attention to detail and the ability to multitask
• Passion for being part of a team and collaborating with others
• Passion for sales and engaging with customers
• Strong reading comprehension and mental math skills
• Ability to work at least 20-35 hours a week
• 1 Year experience in a customer facing position (sales, serving, reception, etc.)

Preferred :

• 2-3 Years experience in a customer facing position (sales, serving, reception, etc.)
• Expertise with Point of Sale systems
• Programming experience
• Visual design and social media experience
• Expertise in the Microsoft office suite
• Relevant college degree

How to apply :

Submit a cover letter and resume to [email protected] outlining your sales and / or customer service experience. Tell us what sets you apart and why you’d like to work with us, but please don't tell us about your favorite games.

We look forward to seeing your best effort!