Assistant Fitness Studio Manager

Under the direction of the owner, the assistant manager is responsible for the overall operation, maintenance, and success of the gym.

The assistant manager is a leader in the industry, shows initiative, always leads by example, and eagerly embraces 9Round's vision to create the best member experience possible.

This is a great position for a candidate looking to be a proponent for growing a dynamic small business backed by the world's largest kickboxing franchise.

RESPONSIBILITIES include, but are not limited to the following :

Training

• Ensure personal attention is being provided by trainers during every 9Round workout with high energy and with the ability to multitask, participate as necessary
• Ensure trainers are explaining and demonstrating exercises in a manner that provides the best workout each and every time, while motivating members to reach their personal fitness goals, participate as necessary

Selling

• Sell memberships with a focus on total revenue brought in each month
• Achieve monthly sales goals established with owner
• Develop strategy for and manage 9Round Social Media Presence (Facebook, Instagram, and others) by creating content and videos that build brand loyalty and increase exposure to all potential demographics.
• Develop and execute monthly marketing plans with owner, within a monthly budget, which may include the following, or others : Trade Shows, Health Fairs, Business to Business relationships, corporate partnerships
• Personalized and engaging lead generation / re-generation and follow up to convert prospects into members
• Maintain excellent customer service and high level of engagement with current members. Drive and sustain high retention and member referral activity.
• Customer service via all forms of communication : in person, phone, email, text, social media, etc.
• Manage accounts payable and resolve past due memberships

Facility Management

• Ensure the gym is clean, sanitized and all equipment organized and in working order at all times.
• Ensure all Opening & Closing Procedures are completed as scheduled and outlined.
• Order inventory and supplies as needed

Operations

• Work closely with owner to hire, properly train, and motivate employees
• Drive the educational training, development, and performance review of employees in a timely manner, and help facilitate the latest knowledge in the fitness industry
• Conduct monthly team trainings / meetings and inform employees of all marketing promotions and new policies, and provide guidance toward achieving individual career and company goals
• Provide sales support and training to staff to maintain a high conversion rate
• Manage work schedule for all employees
• Mediate and resolve employee relations matters
• Maintain a focus on keeping expenses low, including payroll, to maximize profit growth
• Ensure employees consistently execute the basics in punctuality, dress code compliance, friendliness and cleanliness
• Maintain the security and safety of the gym, members, guests, and confidential information
• Any and all duties required to run a successful, profitable gym that adheres to the Franchise Standards

REQUIREMENTS : The successful candidate must have the following experience, skills and education :

• Training experience for personal or group fitness
• Sales experience with demonstrated ability to drive sales and meet established goals
• Strong desire to network, build / develop relationships, and sell value of fitness and 9Round model
• Proven leadership ability in an educational, fitness or professional setting
• Clear and articulate communication skills
• Efficient time management skills
• Current CPR / AED certification
• Computer literacy
• Physical effort required to carry out daily duties such as lifting supplies and gym equipment potentially in excess of 25lbs.

Preferred :

• Degree in related field (ex : Exercise Science, Physiology, Kinesiology, Sports Management)
• Sales experience with demonstrated ability to drive sales and meet established goals
• Current national training certification
• Bachelor's degree

QUALITIES FOR SUCCESS IN THIS POSITION

• Physically fit and committed to living a healthy lifestyle
• Passionate, intelligent and knowledgeable regarding the fitness industry
• Detail oriented, hardworking, accountable
• Creative, personality, high energy personality that is contagious
• Someone who wants to have FUN, SMILE and LAUGH at work
• Strong leadership ability with the understanding that there is no "I" in team
• Ability to work independently, as well as with a team
• Comfortable closing sales by building relationships and selling the value of 9Round
• Comfortable creating videos and content in a gym setting. Creative thinking and ability to execute a formal marketing plan
• Comfortable communicating with all demographics by all avenues (face to face, phone calls, text, email, social media, group settings, etc.)
• Develop new business and marketing opportunities while fostering the relationship with current members
• Must be available to be in the gym building relationships with members a set number of hours each week
• Professional, above all else

BENEFITS

• 9Round Trainer Certification Program
• Uniform and Equipment Starter Kit
• Commission plan
• Complimentary gym membership for yourself and significant other
• Access to 9Round Nutrition Portal
• Eligible for additional growth opportunities

NOTE : This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements.

Other duties not listed here may be assigned as necessary to ensure the proper operations of the gym.