ENGAGEMENT PLANNER - MOUNTAIN VIEW, CA

Eurest Customer Experience Planner

Salary : $85000 - $90000 / year

Pay Grade : 12

Other Forms of Compensation :

As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

Job Summary

The Customer Experience Planners are responsible for managing the pre-qualification and planning of briefings, tours and nonstandard events coordinated through the Customer Experience Team. The planning process for this role includes; client & stakeholder meetings, scheduling & logistics, billing & fees, as well as account team onboarding and awareness. The pre-qualification process includes the evaluation of new requests, based on each centers criteria and availability.

Essential Functions & Responsibilities :

• Use booking tools and internal applications to review, schedule, and approve requests for briefings, tours, events, summits, & internal / external meetings.
• Pre-Qualification of briefings and tours, based on each centers criteria and availability.
• Account team awareness and training.
• Management of non-standard operational requests.
• Manage multiple inboxes, calendars, and booking tools.
• Billing & fees for all briefing / tour and event incurred costs.
• Schedule appropriate furniture delivery / removal
• Coordinate support with internal and external teams and vendors (Catering, Tech, Transportation, Interpretation), maintain the relationships to ensure consistent quality of service.
• Manage all logistical communication to respective stakeholders.
• Speaker procurement & communications.
• Facilitates and attend department meetings.
• Organize and maintain essential information and resources in OneNote, Teams sites, and SharePoint.
• Train and oversee backup responsibilities, ensuring seamless coverage when out of the office.
• Other duties and projects as assigned.

Qualifications :

Work Environment :

Apply to Eurest today!