Service Desk Agent

About Protera

Welcome to Protera Technologies, where we're reimagining how SAP-centric organizations work in the cloud. Since 1998, we've been pioneers in bringing SAP and related applications to the cloud—think Microsoft Azure and AWS. Our global crew, spanning the US with offices in Chicago (HQ), Athens, Greece, and Mumbai, India, is on a mission to make IT smoother, faster, and more fun for our clients.

But here's the thing : we're not your typical "serious tech company." While we're obsessed with delivering top-notch IT solutions, we're all about keeping it real, approachable, and enjoyable. We work hard, but we also play hard—whether we're collaborating on cloud optimizations, enhancing security, or just hanging out as a team.

At Protera, we believe in empowering SAP-centric organizations with the best tools and tech to drive growth, and we love what we do. Our values? Simple : stay curious, stay authentic, and make meaningful connections. We celebrate wins big and small, whether it's a successful project or a fun team event.

If you're looking for a place where tech and fun collide, come join us and see what makes Protera a great place to work.

What You'll Do

As a Service Desk Agent , you'll be at the heart of supporting IT operations by acting as the first point of contact for all inbound IT-related requests. You'll help ensure smooth incident management and high-quality communication across various service channels.

Here's a glimpse into your day-to-day :

• Provide information and support for any inbound requests, ensuring clear communication and resolution.
• Maintain high-quality communication with customers across all service channels (phone, email, chat, etc.).
• Coordinate incident investigation, analysis, and closure by escalating issues to appropriate L1, L2, or L3 support teams.
• Perform standard report and data-gathering tasks, ensuring accuracy and adherence to established documentation.
• Effectively manage inbound alerts and escalate issues to the correct teams when needed.
• Manage personal schedule to ensure adequate coverage in a 24x7 Service Desk environment.

What You Bring

We're all about skills, attitude, and passion. You're a great fit if you have :

Bonus Points If You Have :

Why Join Protera?

Ready to Make the Move?

We'd love to meet you.

Click "Apply Now" and tell us why you're the one.

Not sure yet? Check us out at www.protera.com or connect with our team on LinkedIn.

Protera is proud to be an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

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