Job Position :
Pay Range- $15.000 -18.00hr .
Reports to : General Manager
Hours : 8am - 5pm, Monday through Friday
Hours / Week : Full-time, 40+ hours
Location : On-site in Orlando office. This is not a remote position
Paul Davis provides professional and commercial emergency restoration services for disasters of all sizes. From water and flood damage, to fire damage and mold remediation.
Paul Davis franchise professionals are available 24 / 7 to clean up and repair damage to residential and commercial property.
As a Paul Davis Restoration Administrative assistant you will be tasked with professionally and compassionately answering incoming calls from potential / existing customers and vendors.
You will also be the first point of contact for reaching out to sales leads from a variety of sources. Recording data into the Paul Davis proprietary software, create job folders for our project management team, contribute to marketing efforts, share in the multitude of tasks to assist the daily operational needs of the company is a daily expectation.
Responsibilities :
- Operate multi-line phone system.
- Provide excellent, professional customer service to internal and external staff
- Provide clear, pleasant speaking voice and excellent verbal and written communication skills
- Demonstrate patience and compassion with customers & co-workers
- Be enthusiastic and service oriented
- Be able to multi-task and handle heavy workloads at times
- Provide administrative support to staff
- Enter incoming subcontractor and vendor invoices daily, scan, and filing of invoices
- Coordinate, obtain, enter, and file Subcontractor Agreements & Certificates of Insurance
- Maintain Sub / Vendor in RMS contact and CRM
- Represent the Paul Davis principles of honesty and integrity
- Intake Phone sales
- Intake new losses
Required :
- High school degree or GED
- Customer service 2+ years
Skills and Knowledge :
- Strong verbal and written communication skills
- Strong organization and analytical skills
- Exemplary computer skill i.e. Internet and Microsoft Office
- Like working with people
Personal Characteristics :
- Professional demeanor
- Personable, presentable, articulate
- Dependable and on time
Reference, drug testing, background checks
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