Regional Service Associate (Various Locations)

Regional Service Associate

Starting Rate : $24.00 Regional Service Associates are skilled in the duties of both a Customer Service Representative and Teller. This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.

Responsibilities :

• Simultaneously performs the duties of a traditional branch customer service representative and teller.
• This position requires travel to various branch locations within the designated Region.
• An emphasis is made on placing employees within a specific geography to where they live.
• Account Representative Duties :
• Opens deposit accounts
• Prepares and processes loan applications for various lending units
• Closes loans for customers
• Ability to process ATM, ITM, TCR and ICOM
• Makes referrals to other bank business lines and third-party partners
• Proactively reaches out, by phone and in person, to high-value customers
• Responsible for operational compliance and adherence to policy
• Handles daily account maintenance and other service issues as necessary
• Teller Duties :
• Process deposits to customer accounts
• Cash checks for customers
• Process and properly record the sale of monetary instruments
• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments
• Process foreign currency purchases and sales
• Process various types of loan payments and credit card cash advances

Problem Solving and Decision Making : Incumbent has the authority to use discretion in some circumstances, but if / when written policy is unclear or there is any uncertainty, the account representative should seek guidance from the immediate branch supervisor.

Qualifications :

Working Conditions :