Collections Representative
Essential Functions :
- Responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and / or email to process payments and / or initiate collections procedure, including release orders.
- Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
- Provide white glove customer service through answering inbound calls timely and process inquires / requests from ZenDesk ticketing system.
- Partner closely with Outside Sales Representatives and Pro Solutions Center
- Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
- Submit regular reports on the status of unpaid accounts and any repayment progress
- Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
- Other duties, as assigned
Hours are M-F 10 AM to 7PM Central time
Working remotely
Minimum Requirements :
- High school diploma or equivalent
- Minimum 3 years’ experience in credit and collections environment
Preferences :
- Bachelor's Degree
- Cforia experience
Pay Range for CA, CO, HI, NJ, NY, WA : $ - $ per hour
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience.
For information regarding our benefit programs and eligibility, please visit our .
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
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